At a Glance
- Tasks: Lead a passionate team, drive sales, and create an amazing customer experience.
- Company: Join Tapi, the UK's largest flooring retailer with a family-oriented culture.
- Benefits: Enjoy discounts, a pension scheme, and perks like cheap cinema tickets.
- Other info: Dynamic work environment with opportunities for personal development and growth.
- Why this job: Be part of a flooring revolution and make a real impact in customers' lives.
- Qualifications: Experience in leadership, sales, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Please note
Tapi will never ask candidates to provide personal documents or sensitive personal information by phone or email during the recruitment process.
If you receive a request of this nature and are unsure whether it’s genuine, please contact us directly.
The Role
We have an exciting opportunity for someone who is passionate about people, customer experience and driving success.
Tapi is looking for a motivating, enthusiastic and experienced individual to join the Tapi family and help lead our revolution.
Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business.
If you are ready to take the next step in your career, offer great product and customer service and bring out the best in your team, look no further – apply today.
- Your Responsibilities
- Leadership & Management
- Create an enjoyable, engaging, and great place to work for all – that’s what it’s all about after all!
- Effectively lead your Tapi team.
- Recruit, train and develop your team to exceptional standards.
- Regularly monitor colleague performance to ensure it is at its best.
- Provide new colleagues with a complete Tapi induction to enable them to perform at their best.
- Manage multiple fitting teams to ensure the highest levels of customer satisfaction.
- Effectively manage rotas to meet the demands of the business.
- Manage all employee data and timesheet submissions.
- Store Operations
- Ensure the store always provides an outstanding experience for customers, colleagues, fitting partners and contractors.
- Create an all‑inclusive culture where everyone’s contributions are valued, including our fitting partners.
- Oversee the stock control process.
- Build the brand within the area by building relationships with local businesses.
- Develop strong relationships with all Tapi colleagues, our suppliers and local Tapi stores.
- Maintain a high standard of personal presentation set for the store and for the team, fitters and contractors that enter our customers’ homes on behalf of Tapi.
- Maintain exceptional store standards.
- Comply with Health and Safety to create a safe environment for staff, fitters and all third parties that visit the site.
- Sales
- Strive to exceed store and personal sales targets.
- Maximise profit through effective margin and cost control.
- Manage and support all parts of the sales process.
- Ensure that all customer leads are followed up with outstanding Tapi service.
- Customer Satisfaction
- Resolve all customer issues and complaints speedily and effectively.
- Ensure we always exceed customers’ expectations to encourage recommendations and repeat business.
- Ensure that all customer interactions are followed up immediately and given outstanding service.
- Ensure excellent communication to customers throughout the sales process.
- The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
About You!
People are your bag – you get them, understand them and, importantly, can sell to them!
You’ll be confident in your ability and see 100% of target as the minimum – not job done!
You are always on the lookout for ways to improve things for customers and colleagues.
You are naturally self‑motivated, enthusiastic and lead by example.
You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best.
You’re sales‑driven and customer‑focused.
You’re passionate about what you do, which is demonstrated in every interaction.
You understand the value of a consultative sales approach and can create strong rapport and trust from the get‑go to make our customers feel relaxed and reassured.
Good judgement is key – you don’t shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.
You’ll be a brand ambassador and embody the Tapi difference.
You’re tech‑savvy and know how to use store systems to your advantage – and if you don’t, you will learn.
You’re flexible and schedule work effectively so no customer is left behind.
Get to Know us!
Hello, we’re Tapi and we’re slightly obsessed with floors.
We’re a flooring retailer with a difference, here to bring a breath of fresh air into the world of carpet and flooring shopping – and we’d love for you to join the revolution!
The Tapi story started in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently.
With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of.
You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country.
In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family.
Our 5‑star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.
So, what’s the secret to our success?
Our people.
Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart.
Wherever you’re based – at the office, in a store or on the road – we all work together as a team.
Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy – a 12‑week training plan for all new flooring sales advisors, with 12‑weeks OTE guaranteed while you learn the ropes.
We celebrate milestones and award successes – and we shout about it!
We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.
It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer.
Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
We welcome all applications.
- INDHP
- #J-18808-Ljbffr
Store Manager in Llandudno employer: Tapi Carpets & Floors
Tapi Carpets & Floors is an excellent employer, offering a vibrant work culture at the iconic John Lewis Oxford Street location. With a strong focus on employee growth and development, team members enjoy benefits such as a generous colleague discount and a salary sacrifice pension, all while being part of a passionate team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Llandudno
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tapi Carpets & Floors, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tapi Carpets & Floors!
We think you need these skills to ace Store Manager in Llandudno
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tapi Carpets & Floors, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tapi Carpets & Floors and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tapi Carpets & Floors that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tapi Carpets & Floors
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
