Director of Sales- Tech & Services in Leeds

We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today.

Work together with your store team to “wow” our customers at every turn.

• Deputise for the Store Manager across all Store operations.
• Assist in the management of the store including sales targets and team motivation.
• Support and train the team to succeed and deliver the “Tapi difference”.
• Support the Store Manager to induct new Tapi colleagues.
• Drive sales to meet and exceed your personal sales targets.
• Deliver outstanding service to all customers – surpassing their expectations.
• Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
• Handle customer complaints in difficult situations.

25% colleague discount, Salary sacrifice pension, Perks platform (cheap cinema tickets, cashback and discounts on well-known brands), Employee Assistance Programme, Cycle to work scheme.

You’re in that little sweet spot of being sales driven AND customer focused. You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured.

You’ll be a brand ambassador and ooze the “Tapi difference”. You’re “Tech Savvy” and know how to use Store systems to your advantage – and if you don’t, you find out!

You’re flexible and do what is best for the store, scheduling work effectively so no customer is left behind.

We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!

With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!

You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.

Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!

And making our customers happy is the reason we get out of bed in the morning.

Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential.