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For Companies At a Glance
- Tasks: Be a mobile showroom hero, bringing flooring solutions directly to customers' homes.
- Company: Join Tapi, the UK's largest flooring retailer, revolutionising the carpet and flooring shopping experience.
- Benefits: Enjoy discounts, a birthday day off, and perks like cinema tickets and cashback.
- Why this job: Make a real impact by helping customers create their dream spaces while earning generous commissions.
- Qualifications: Sales-driven, customer-focused, and possess a full driving licence; training provided.
- Other info: Join a supportive team with family values and opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
The Role
You will be responsible for a \”mobile showroom\” vehicle where you have the luxury of bringing a bit of Tapi-ness to a customer\’s home. Critical to the Tapi family, this role is truly unique. You\’ll spend most of your time on the road, working with stores, and visiting lots of homes every day. Visiting customers, you\’ll have the opportunity to provide them with a great end to end service by helping, advising, and measuring flooring. Using your knowledge of our exceptional product ranges and our excellent \”Masterpiece\” software (making all the technical bits a breeze), you\’ll bring customer\’s ideas to life in the comfort of their own home – and, while doing so, earn a generous commission!
Your Responsibilities
Customer Service:
- Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business.
- Deal with customer queries and concerns in their home.
- Have an understanding approach to make customers feel relaxed and reassured.
- Be solutions-focused – deliver customers the best flooring solutions for their individual needs.
- Bring a customer\’s idea, concept or design to life through excellent Tapi product knowledge.
- Representing the brand in a professional manner through smart attire.
- Acknowledge the privilege that comes with being invited into a customer\’s home and being respectful through the interactions with customers in their home.
Measuring and Quoting:
- (Don\’t worry – we will give you all the training you\’ll need):
- Using our Masterpiece software during every customer visit to help you measure and provide solutions with ease.
- Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
- Carry out inspections of where we have identified a faulty floor and producing reports.
- Check sub floors for uneven floor levels and potential issues e.g. dampness or trailing cables.
- Maintain the presentation of the mobile showroom, showing pride in its appearance and taking responsibility for its immaculate condition and sample displays.
- Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.
Sales:
- Maximise the conversion rate of internet leads by presenting suitable products to the customer in their home.
- As part of our strategy to \”wow customers\”, you will work to exceed personal sales and conversion targets, supporting the overall store targets.
- Ability to close a sale with customer satisfaction in mind.
- Process customer orders using the \”Masterpiece\” system.
The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
About You!
You\’re in that little sweet spot of being sales driven AND customer focused. And you\’re passionate about what you do.
We\’re after a speedy thinker who\’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You\’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a \”no customer left behind\” attitude (we have a 5* Trust Pilot rating to maintain)!
You\’re up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see.
You will need a full driving license for this role; however, transport will be provided.
Get to Know us!
Hello, we\’re Tapi and we\’re slightly obsessed with floors. We\’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping – and we\’d love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we\’ve grown massively to become the largest flooring retailer in Britain – something we\’re super proud of. You\’re likely to find a Tapi showroom in your local town and we\’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us \’excellent\’ on Trustpilot.
So, what\’s the secret to our success? Our people. Even though there\’s nearly a whopping 1500 of us, we\’re still a company with family values at the heart. Wherever you\’re based – at the office, in a store or on the road – we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy – a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.
It\’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
INDLP
Home Consultant employer: Tapi Carpets & Floors
Contact Detail:
Tapi Carpets & Floors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Consultant
✨Tip Number 1
Familiarise yourself with Tapi's product range and the Masterpiece software before your interview. This will not only show your enthusiasm for the role but also demonstrate that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Focus on being solutions-oriented and showing empathy, as these traits are crucial for a Home Consultant.
✨Tip Number 3
Plan a route through your local area to visit potential customers. This will help you understand how to maximise your time on the road and showcase your ability to think strategically about customer visits.
✨Tip Number 4
Research the company culture at Tapi and be prepared to discuss how your values align with theirs. Highlighting your passion for customer satisfaction and teamwork will resonate well with the hiring team.
We think you need these skills to ace Home Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Home Consultant position. Understand the responsibilities and skills required, such as customer service, sales, and using the Masterpiece software.
Tailor Your CV: Customise your CV to highlight relevant experience in sales and customer service. Include specific examples of how you've exceeded customer expectations or achieved sales targets in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for flooring and customer service. Mention why you want to work for Tapi and how your values align with their mission to provide excellent service.
Showcase Your Personality: In your application, let your personality shine through. Tapi values a friendly and approachable attitude, so be sure to convey your enthusiasm and willingness to go the extra mile for customers.
How to prepare for a job interview at Tapi Carpets & Floors
✨Showcase Your Customer Service Skills
As a Home Consultant, you'll be interacting with customers in their homes. Prepare examples of how you've delivered outstanding customer service in the past, focusing on your ability to make customers feel relaxed and reassured.
✨Familiarise Yourself with the Product Range
Understanding Tapi's flooring products is crucial. Take time to research their offerings and think about how you can bring a customer's ideas to life using your knowledge during the interview.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales experience and how you've successfully closed deals in the past. Highlight your strategies for exceeding sales targets and ensuring customer satisfaction.
✨Plan Your Route and Time Management
Since this role involves travelling to various locations, show that you can efficiently plan routes and manage your time. Discuss any previous experiences where you had to juggle multiple appointments or tasks effectively.
