Concession Manager

We have an exciting opportunity to join our Tapi Family as a Store Manager in our Tapi Concession at John Lewis. We are seeking a dedicated and customer-focused individual who is passionate about delivering an exceptional flooring purchase experience. If you take pride in creating a welcoming, visually appealing store environment and thrive on ensuring customer satisfaction, we would love to hear from you!

The Responsibilities

• Overall management of end-to-end operations within the concessions showroom.
• Ensure the showroom always provides an outstanding experience for customers.
• Deliver outstanding service to all customers - surpassing their expectations.
• Drive sales to meet and exceed your personal sales targets.
• Ensure that all customer interactions are followed up immediately and given outstanding service.
• Handle customer complaints in difficult situations.
• Manage people resources, ensuring the showroom is well resourced and able to meet customer demand across the working week.
• Ensure the highest standard of showroom and merchandise presentation.
• Build the brand within the area by building relationships within the John Lewis environment.
• Build a strong relationship with colleagues and management of your local Tapi store.
• Communicate and build relationships with your John Lewis floor manager.
• Accurately calculate, plan, and estimate products for customers' homes.
• Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business.
• Regularly use Tapi technology to input customer order details accurately and to a high standard.
• Comply with all Health, Safety and Security requirements set out by Tapi and the John Lewis store.

The Big Package

• OTE of £37,000
• 25% colleague discount
• Salary sacrifice pension
• Share of profit bonus scheme
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme

About You!

• You're naturally self-motivated, results driven and lead by example.
• People are your bag - you get them, you understand them and importantly, you can sell to them!
• You're confident in your ability and see 100% of target as the minimum - not job done!
• And, you're always on the lookout for ways to improve things for customer and colleagues.
• You're comfortable in your own company and thrive in stand-alone positions - this is a challenge and one you know you'll succeed in!
• You build strong relationships with colleagues across the business with ease and know where to turn for support.
• You strive to smash sales targets at every turn while ensuring the customer gets the best service when visiting your concession.
• Your organisation skills are second to none and you understand how to run an efficient and effective showroom operation - nothing slips on your watch!
• You get numbers, using the right tools to help you calculate, plan and estimate, so that the customer has all the information they need to make an informed decision.
• Good judgement is key - you don't shy away from difficult conversation and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.
• You're "Tech Savvy" and know how to use Store systems to your advantage - and if you don't, you find out!
• You're flexible and do what is best for the showroom, scheduling work effectively so no customer is left behind and if and when needed, working in the local Hub store.

Get to Know us!

We're Tapi and we're slightly obsessed with floors. We're a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution!

The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun!

Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain - something we're super proud of. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us 'excellent' on Trustpilot.

So, what's the secret to our success? Our people. Even though there's nearly a whopping 1500 of us, we're still a company with family values at the heart. Wherever you're based - at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!

We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes - and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.

It's a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.