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- Tasks: Drive your own vehicle to provide flooring estimates and exceptional customer service.
- Company: Join Tapi, a fun and innovative flooring retailer with a family-like culture.
- Benefits: Enjoy discounts, a pension scheme, and perks like cheap cinema tickets.
- Why this job: Make customers happy while working independently and creatively on the road.
- Qualifications: Sales-driven, customer-focused, and possess a full driving licence.
- Other info: Be part of a growing team with excellent training and career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Please note this role requires use of your own vehicle.
This is a truly unique role where you will spend most of the day on the road, in your own vehicle and have the luxury of bringing a bit of Tapi-ness into a customer's home. Using your knowledge of our excellent "Masterpiece" software (making all the technical bits a breeze), you'll plan, estimate and measure customers' floors to ensure that everything is ready for our fitting teams to hit the ground running and do their work.
Your Responsibilities
- Deliver outstanding customer service that exceeds expectations.
- Have an understanding and respectful approach to make customers feel relaxed and reassured in their homes.
- Using our Masterpiece software (we provide all the training you need!), during every customer visit to help you measure and provide solutions with ease.
- Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
- Carry out inspections of where we have identified a faulty floor and producing reports.
- Check for uneven floor levels and potential issues e.g. dampness or trailing cables.
- Processing customer orders thoroughly and accurately where applicable.
- Comply with all Health and Safety and security requirements set out by the Company.
The Big Package
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
About You!
You're in that little sweet spot of being sales driven AND customer focused. And you're passionate about what you do. We're after a speedy thinker who's nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You're naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a "no customer left behind" attitude (we have a 5* Trust Pilot rating to maintain)! You will need a full driving license for this role and access to your own vehicle.
Get to Know us!
Hello, we're Tapi and we're slightly obsessed with floors. We're a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain – something we're super proud of. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us 'excellent' on Trustpilot.
So, what's the secret to our success? Our people. Even though there's nearly a whopping 1500 of us, we're still a company with family values at the heart. Wherever you're based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It's a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
Sales Estimator in Oxford employer: Tapi Carpets & Floors Limited
Contact Detail:
Tapi Carpets & Floors Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Estimator in Oxford
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tapi's story and values. This will help you connect with the team and show that you're genuinely interested in being part of the flooring revolution.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers feel at ease, think of scenarios where you can demonstrate your friendly and reassuring approach. Role-play with a mate if you have to!
✨Tip Number 3
Show off your sales drive! Be ready to share examples of how you've exceeded sales targets or provided exceptional service in the past. We want to see that 'no customer left behind' attitude in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Tapi family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Estimator in Oxford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for flooring and customer service shine through. We love seeing candidates who are genuinely excited about the role and what we do at Tapi!
Be Specific: Use specific examples from your past experiences to demonstrate how you've delivered outstanding customer service or solved problems. This helps us see how you can bring that 'Tapi-ness' into our customers' homes.
Keep It Professional Yet Friendly: While we want to get to know the real you, remember to keep your tone professional. A friendly approach in your writing will resonate with us, as we value a personable touch in all our interactions.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tapi Carpets & Floors Limited
✨Know Your Stuff
Familiarise yourself with the Masterpiece software before the interview. Even though training will be provided, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you went above and beyond to make a customer feel valued and relaxed, as this aligns perfectly with what Tapi is looking for.
✨Be Ready to Think on Your Feet
As a Sales Estimator, you'll need to be a speedy thinker. During the interview, practice answering situational questions that require quick problem-solving. This will show that you can handle the dynamic nature of the job.
✨Bring Your Personality
Tapi values a 'no customer left behind' attitude and a bit of joy in every interaction. Be yourself during the interview! Let your enthusiasm and passion for sales shine through, and don’t hesitate to share why you love working with customers.
