At a Glance
- Tasks: Bring flooring dreams to life by visiting customers in their homes with our mobile showroom.
- Company: Join Tapi, the UK's largest and most innovative flooring retailer.
- Benefits: Enjoy a competitive salary, discounts, and perks like cheap cinema tickets.
- Other info: Dynamic team culture with training and career growth opportunities.
- Why this job: Make a real impact by providing exceptional customer service and solutions.
- Qualifications: Sales-driven, customer-focused, and possess a full driving licence.
The predicted salary is between 30000 - 42000 £ per year.
You will be responsible for a “mobile showroom” vehicle where you have the luxury of bringing a bit of Tapi-ness to a customer’s home. Critical to the Tapi family, this role is truly unique. You’ll spend most of your time on the road, working with stores, and visiting lots of homes every day. Visiting customers, you’ll have the opportunity to provide them with a great end to end service by helping, advising, and measuring flooring. Using your knowledge of our exceptional product ranges and our excellent “Masterpiece” software, you’ll bring customer’s ideas to life in the comfort of their own home – and, while doing so, earn a generous commission!
Your Responsibilities
- Customer Service: Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business. Deal with customer queries and concerns in their home. Have an understanding approach to make customers feel relaxed and reassured. Be solutions-focused - deliver customers the best flooring solutions for their individual needs. Bring a customer’s idea, concept or design to life through excellent Tapi product knowledge. Represent the brand in a professional manner through smart attire. Acknowledge the privilege that comes with being invited into a customer’s home and being respectful through the interactions with customers in their home.
- Measuring and Quoting: Using our Masterpiece software during every customer visit to help you measure and provide solutions with ease. Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software. Carry out inspections of where we have identified a faulty floor and producing reports. Check sub floors for uneven floor levels and potential issues e.g. dampness or trailing cables. Maintain the presentation of the mobile showroom, showing pride in its appearance and taking responsibility for its immaculate condition and sample displays. Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.
- Sales: Maximise the conversion rate of internet leads by presenting suitable products to the customer in their home. As part of our strategy to “wow customers”, you will work to exceed personal sales and conversion targets, supporting the overall store targets. Ability to close a sale with customer satisfaction in mind. Process customer orders using the “Masterpiece” system.
The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
About You!
You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do. We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude. You’re up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see. You will need a full driving license for this role; however, transport will be provided.
Get to Know us!
Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun! Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
Home Consultant in Manchester employer: Tapi Carpets & Floors Limited
Tapi Carpets & Floors Limited is an excellent employer for those looking to thrive in a customer-centric environment. With comprehensive training through Tapi Academy, a generous 25% staff discount, and a supportive team culture across UK stores, employees are empowered to grow their skills while delivering exceptional service. Join us to be part of a vibrant retail community that values your contributions and fosters personal development.
Contact Details:
Tapi Carpets & Floors Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Consultant in Manchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Home Consultant at Tapi Carpets & Floors Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Tapi Carpets & Floors Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Home Consultant. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Home Consultant in Manchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Tapi Carpets & Floors Limited:When writing your cover letter, make sure to tailor your message specifically for Tapi Carpets & Floors Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Tapi Carpets & Floors Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Tapi Carpets & Floors Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Tapi Carpets & Floors Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Tapi Carpets & Floors Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
