At a Glance
- Tasks: Bring flooring dreams to life by visiting customers in their homes with a mobile showroom.
- Company: Join Tapi, the UK's largest flooring retailer with a fun and family-oriented culture.
- Benefits: Enjoy a competitive salary, discounts, perks, and a day off for your birthday!
- Other info: Dynamic team environment with opportunities for personal development and growth.
- Why this job: Make a real impact by delivering exceptional customer service and transforming spaces.
- Qualifications: Sales-driven, customer-focused, and possess a full driving licence.
The predicted salary is between 30000 - 42000 £ per year.
You will be responsible for a “mobile showroom” vehicle where you have the luxury of bringing a bit of Tapi-ness to a customer’s home. Critical to the Tapi family, this role is truly unique. You’ll spend most of your time on the road, working with stores, and visiting lots of homes every day. Visiting customers, you’ll have the opportunity to provide them with a great end to end service by helping, advising, and measuring flooring. Using your knowledge of our exceptional product ranges and our excellent “Masterpiece” software (making all the technical bits a breeze), you’ll bring customer’s ideas to life in the comfort of their own home – and, while doing so, earn a generous commission!
Your Responsibilities
- Customer Service: Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business. Deal with customer queries and concerns in their home. Have an understanding approach to make customers feel relaxed and reassured. Be solutions-focused - deliver customers the best flooring solutions for their individual needs. Bring a customer’s idea, concept or design to life through excellent Tapi product knowledge. Representing the brand in a professional manner through smart attire. Acknowledge the privilege that comes with being invited into a customer’s home and being respectful through the interactions with customers in their home.
- Measuring and Quoting: Using our Masterpiece software during every customer visit to help you measure and provide solutions with ease. Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software. Carry out inspections of where we have identified a faulty floor and producing reports. Check sub floors for uneven floor levels and potential issues e.g. dampness or trailing cables. Maintain the presentation of the mobile showroom, showing pride in its appearance and taking responsibility for its immaculate condition and sample displays. Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.
- Sales: Maximise the conversion rate of internet leads by presenting suitable products to the customer in their home. As part of our strategy to “wow customers”, you will work to exceed personal sales and conversion targets, supporting the overall store targets. Ability to close a sale with customer satisfaction in mind. Process customer orders using the “Masterpiece” system.
The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
About You!
You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do. We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)! You’re up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see. You will need a full driving license for this role; however, transport will be provided.
Get to Know us!
Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun! Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot. So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Home Consultant employer: Tapi Carpets & Floors Limited
Tapi Carpets & Floors is an exceptional employer that values its employees by fostering a supportive and inclusive work culture. With a focus on personal growth, you will receive comprehensive training on our innovative Masterpiece software, enabling you to excel in your role as a Sales Estimator while enjoying the flexibility of working on the road. Our generous benefits package, including a colleague discount, a day off for your birthday, and access to a perks platform, ensures that you feel valued and motivated every day.
Contact Details:
Tapi Carpets & Floors Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Consultant
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tapi's values and mission. This way, you can show how your passion for flooring aligns with their vision. Plus, it’ll help you stand out as someone who genuinely cares about the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can bring that 'Tapi-ness' to customer interactions. Remember, they want to see your personality shine through!
✨Tip Number 3
Show off your sales skills! Think of examples where you've gone above and beyond for customers. Whether it’s a time you turned a complaint into a compliment or exceeded sales targets, share those stories to demonstrate your customer-focused approach.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. It shows you’re engaged and eager to learn more about how you can contribute to the Tapi family.
We think you need these skills to ace Home Consultant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for flooring and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making customers happy and bringing their ideas to life.
Tailor Your Application:Make sure to tailor your application to the Home Consultant role. Highlight any relevant experience you have in sales or customer service, and don’t forget to mention your ability to work on the go – we love a self-motivated person who can think on their feet!
Be Personable:Remember, this role is all about building relationships with customers. Use your application to showcase your friendly personality and how you handle customer queries. A little warmth goes a long way in making us feel like you’d fit right into the Tapi family.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Tapi revolution!
How to prepare for a job interview at Tapi Carpets & Floors Limited
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Tapi's product ranges. Understand the unique features and benefits of the flooring options available. This knowledge will help you answer questions confidently and show your passion for the role.
✨Practice Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle queries and concerns, as well as how you create a relaxed atmosphere for customers in their homes.
✨Demonstrate Your Sales Savvy
Prepare to talk about your sales experience and how you’ve successfully closed deals in the past. Think about specific strategies you’ve used to maximise conversion rates and how you can apply those to the home consultant role at Tapi.
✨Show Enthusiasm and a Positive Attitude
Tapi values a 'no customer left behind' attitude, so be sure to convey your enthusiasm for helping customers. Share your thoughts on how you can bring joy to every interaction and why you’re excited about the opportunity to work with the Tapi family.
