Customer Champion in Farnborough

We have an exciting opportunity for someone who is passionate about people and customer service! We’re looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience! Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.

Your Responsibilities

• Controlling all administrative activities across the store.
• Work together with your store team to “wow” our customers at every turn.
• Support Store colleagues to meet and greet customers as they enter the store.
• Provide top notch customer service, helping customers with their order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
• Keeping orders on track, regularly liaising with suppliers, fitters, and estimators.
• Oversee the diaries of our Home Consultants, Estimators and Fitting partners.
• Maintain control of company cash and daily banking.
• Liaising with customers to keep them updated on their order (with a bit of Tapi charm thrown in!).
• Undertake stock takes and audits on a weekly basis.
• Always be on the lookout for new ways to improve our store, our service, and better serve our customers.

The Big Package

• 25% colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme

About You!

• You’re super organised and love being at the core of business operations (in this case, our fantastic Tapi store operation!)
• You’re naturally efficient, confident and conscientious, always ensuring things run smoothly.
• You’re passionate about what you do and go the extra mile to make the customer experience that bit better.
• You’re a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction.
• You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!
• “Teamwork makes the dream work” is your mantra as you understand that working together equates to the best results for our customers and for Tapi.
• With strong communication skills, you can build long lasting relationships with your customers, making them always wanting to come back for more.
• You’re tech savvy and have great attention to detail, ensuring customer orders are processed accurately, thoroughly and efficiently.
• We’re super supportive - on-the-job training is provided.

Get to Know us!

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!

Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.

So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!

We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.

It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.