At a Glance
- Tasks: Deliver exceptional customer service and support store operations to create a fantastic shopping experience.
- Company: Join Tapi, a vibrant flooring retailer with a family-like culture.
- Benefits: Enjoy discounts, a pension scheme, and perks like cheap cinema tickets.
- Other info: Receive on-the-job training and grow within a supportive team environment.
- Why this job: Be part of a revolution in flooring and make customers smile every day.
- Qualifications: Organised, efficient, and passionate about customer service.
The predicted salary is between 22000 - 26000 £ per year.
The Role
We have an exciting opportunity for someone who is passionate about people and customer service! We’re looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience! Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the flooring business. If you are looking to take the next step and join a revolution, look no further, and apply today.
Your Responsibilities
- Controlling all administrative activities across the store.
- Work together with your store team to “wow” our customers at every turn.
- Support Store colleagues to meet and greet customers as they enter the store.
- Provide top notch customer service, helping customers with their order completions, as well as post‑sales questions and (very rarely!) escalating the odd complaint.
- Keeping orders on track, regularly liaising with suppliers, fitters, and estimators.
- Oversee the diaries of our Home Consultants, Estimators and Fitting partners.
- Maintain control of company cash and daily banking.
- Liaising with customers to keep them updated on their order (with a bit of Tapi charm thrown in!).
- Undertake stock takes and audits on a weekly basis.
- Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
The Big Package
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
About You!
- You’re super organised and love being at the core of business operations (in this case, our fantastic Tapi store operation!)
- You’re naturally efficient, confident and conscientious, always ensuring things run smoothly.
- You’re passionate about what you do and go the extra mile to make the customer experience that bit better.
- You’re a speedy thinker who’s nice to their core.
- A presentable, switched‑on, and honest person, who brings a little joy to every interaction.
- You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!
- “Teamwork makes the dream work” is your mantra as you understand that working together equates to the best results for our customers and for Tapi.
- With strong communication skills, you can build long lasting relationships with your customers, making them always wanting to come back for more.
- You’re tech savvy and have great attention to detail, ensuring customer orders are processed accurately, thoroughly and efficiently.
We’re super supportive - on‑the‑job training is provided.
Get to Know us!
Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun! Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot. So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! We care deeply about personal development which is why we launched the Tapi Academy - a 12‑week training plan for all new flooring sales advisors, with 12‑weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Customer Champion in Exeter employer: Tapi Carpets & Floors Limited
At Tapi, we pride ourselves on being an exceptional employer that values our people and fosters a vibrant work culture. As a Customer Champion, you'll benefit from comprehensive training through the Tapi Academy, generous employee discounts, and a supportive team environment where your contributions are celebrated. Join us in revolutionising the flooring industry while enjoying a fulfilling career with ample growth opportunities in a company that truly cares about its employees and customers alike.
Contact Details:
Tapi Carpets & Floors Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Champion in Exeter
✨Tip Number 1
Get to know the company culture before your interview. Dive into their website and social media to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of the Tapi family.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a tricky complaint or a customer needing extra help. Being prepared will help you shine during the interview and show off your 'no customer left behind' attitude.
✨Tip Number 3
Bring your A-game to the interview by showcasing your teamwork skills. Share examples of how you've worked with others to achieve great results. Remember, at Tapi, teamwork makes the dream work!
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the training opportunities and how you can grow within the company. It’ll demonstrate your passion for personal development and commitment to making customers happy.
We think you need these skills to ace Customer Champion in Exeter
Some tips for your application 🫡
Show Your Passion for People:When you're writing your application, let your love for customer service shine through! Share experiences where you've gone the extra mile for customers, as this aligns perfectly with our mission at Tapi.
Be Organised and Detail-Oriented:We’re all about keeping things running smoothly, so highlight your organisational skills in your application. Mention any relevant experience that showcases your ability to manage tasks efficiently and keep everything on track.
Emphasise Teamwork:At Tapi, we believe teamwork makes the dream work! Make sure to include examples of how you’ve collaborated with others to achieve great results, as this is key to creating a fantastic customer experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of joining our Tapi family. It’s super easy, and you’ll be one step closer to being part of our flooring revolution!
How to prepare for a job interview at Tapi Carpets & Floors Limited
✨Know Your Customer Service Stuff
Before the interview, brush up on your customer service skills and experiences. Think of specific examples where you went above and beyond for a customer. This will show that you’re not just passionate about people but also have the experience to back it up!
✨Embrace the Tapi Charm
Familiarise yourself with Tapi's values and culture. During the interview, let your personality shine through! Show them how you can bring a bit of joy to every interaction, just like they do. A positive attitude can make all the difference.
✨Teamwork is Key
Prepare to discuss how you work in a team. Think of examples where collaboration led to success. Remember, Tapi believes that 'teamwork makes the dream work', so highlight your ability to work well with others and contribute to a positive team environment.
✨Be Organised and Detail-Oriented
Since the role involves a lot of administrative tasks, demonstrate your organisational skills. Bring a notebook to jot down important points during the interview and mention any tools or methods you use to stay organised. This will show that you’re ready to keep things running smoothly!
