At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and drive sales.
- Company: Join Tapi Carpets & Floors, a diverse and inclusive workplace.
- Benefits: Enjoy discounts, perks, enhanced family leave, and a birthday day off.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Be a key player in creating the 'Tapi difference' while developing your leadership skills.
- Qualifications: Sales-driven, customer-focused, and a natural motivator with great people skills.
The predicted salary is between 30000 - 40000 £ per year.
- Your Responsibilities
- Work together with your store team to "wow" our customers at every turn.
- Deputise for the Store Manager across all Store operations.
- Assist in the management of the store including sales targets and team motivation.
- Support and train the team to succeed and deliver the "Tapi difference".
- Support the Store Manager to induct new Tapi colleagues.
- Drive sales to meet and exceed your personal sales targets.
- Deliver outstanding service to all customers – surpassing their expectations.
- Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
- Handle customer complaints in difficult situations.
- Ensure we always exceed customers’ expectations to encourage recommendations and repeat business.
- Always look for ways to continuously improve for customers, colleagues and the wider Tapi business.
- Regularly use Tapi technology to input customer order details accurately and to a high standard.
- Comply with all Health, Safety and Security requirements set out by Tapi.
- The Big Package
- Colleague discount.
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme.
- Enhanced family leave
- Life Assurance
About You!
- People are your bag – you get them, you understand them and importantly, you can sell to them!
You’ll be confident in your ability and see 100% of target as the minimum – not job done!
And you’re always on the lookout for ways to improve things for customer and colleagues.
- You’re naturally self‑motivated, enthusiastic and lead by example.
You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best.
- You’re in that little sweet spot of being sales driven AND customer focused.
And you’re passionate about what you do which is demonstrated in every interaction.
You understand the value of a consultative sales approach and can create strong rapport and trust from the get‑go to make our customers feel relaxed and reassured.
- Good judgement is key – you don’t shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.
- You’ll be a brand ambassador and ooze the "Tapi difference".
- You’re "Tech Savvy" and know how to use Store systems to your advantage – and if you don’t, you find out!
- You’re flexible and do what is best for the store, scheduling work effectively so no customer is left behind.
Tapi Carpets & Floors is an Equal Opportunities Employer.
Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
We welcome all applications.
#J-18808-Ljbffr
Contact Details:
Tapi Carpets & Floors Limited Recruitment Team
