At a Glance
- Tasks: Support the Store Manager and lead a dynamic team to deliver exceptional customer experiences.
- Company: Join the Tapi family at John Lewis Oxford Street, a place where passion meets opportunity.
- Benefits: Enjoy discounts, perks, enhanced leave, and a supportive work environment.
- Other info: Inclusive workplace with excellent growth opportunities and a focus on teamwork.
- Why this job: Be part of a revolution in retail and inspire your team while driving sales.
- Qualifications: Strong people skills, sales-driven mindset, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! Tapi are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today.
Your Responsibilities
- Work together with your store team to “wow” our customers at every turn.
- Deputise for the Store Manager across all Store operations.
- Assist in the management of the store including sales targets and team motivation.
- Support and train the team to succeed and deliver the “Tapi difference”.
- Support the Store Manager to induct new Tapi colleagues.
- Drive sales to meet and exceed your personal sales targets.
- Deliver outstanding service to all customers – surpassing their expectations.
- Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
- Handle customer complaints in difficult situations.
- Ensure we always exceed customers’ expectations to encourage recommendations and repeat business.
- Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business.
- Regularly use Tapi technology to input customer order details accurately and to a high standard.
- Comply with all Health, Safety and Security requirements set out by Tapi.
The Big Package
- Colleague discount.
- Salary sacrifice pension.
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands).
- Employee Assistance Programme.
- A day off for your birthday.
- Cycle to work scheme.
- Enhanced family leave.
- Life Assurance.
About You!
People are your bag – you get them, you understand them and importantly, you can sell to them! You’ll be confident in your ability and see 100% of target as the minimum – not job done! And you’re always on the lookout for ways to improve things for customer and colleagues. You’re naturally self-motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best. You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do which is demonstrated in every interaction. You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured. Good judgement is key – you don’t shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome. You’ll be a brand ambassador and ooze the “Tapi difference”. You’re “Tech Savvy” and know how to use Store systems to your advantage – and if you don’t, you find out! You’re flexible and do what is best for the store, scheduling work effectively so no customer is left behind.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
Assistant Store Manager in City of Westminster employer: Tapi Carpets & Floors Limited
At Tapi Carpets & Floors, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion for people and customer experience. Located in the heart of Oxford Street, our team benefits from extensive industry knowledge, comprehensive training, and numerous employee perks including discounts, enhanced family leave, and a supportive environment that fosters personal and professional growth. Join us to be part of a dynamic team where your contributions are recognised and celebrated, making every day rewarding and inspiring.
Contact Details:
Tapi Carpets & Floors Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research John Lewis and Tapi, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about customer experience and team motivation, think of examples from your past where you've wowed customers or inspired your team. Be ready to share these stories in your interviews.
✨Tip Number 3
Show your sales drive! Prepare to discuss how you've met or exceeded sales targets before. They want someone who sees targets as a starting point, so come armed with your achievements and how you plan to bring that energy to Tapi.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Tapi family and ready to make a difference.
We think you need these skills to ace Assistant Store Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for people and customer service shine through. We want to see how you can bring the 'Tapi difference' to life in your role!
Tailor Your Experience:Make sure to highlight any relevant experience that showcases your ability to motivate teams and drive sales. We love seeing how you've made an impact in previous roles, so don’t hold back!
Be Authentic:We appreciate genuine personalities! Use your own voice in your application and share your unique approach to customer interactions. This helps us get a feel for who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at John Lewis Oxford Street.
How to prepare for a job interview at Tapi Carpets & Floors Limited
✨Know Your Stuff
Before the interview, make sure you understand Tapi's values and what the 'Tapi difference' means. Familiarise yourself with their products and customer service approach. This will help you demonstrate your passion for the brand and how you can contribute to their success.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be working closely with both customers and your team. Prepare examples of how you've motivated a team or handled difficult customer situations in the past. Highlight your ability to build rapport and trust, as this is key to driving sales and ensuring customer satisfaction.
✨Be Ready to Discuss Sales Strategies
Since the role involves meeting sales targets, come prepared with ideas on how you would drive sales in the store. Think about your previous experiences and how you’ve successfully exceeded targets. This shows that you're not just focused on numbers but also on creating a great customer experience.
✨Demonstrate Your Tech Savviness
Tapi values technology in their operations, so be ready to discuss your experience with store systems or any relevant tech tools. If you’re not familiar with specific systems, express your willingness to learn and adapt quickly. This will show that you’re proactive and ready to embrace the tools that can help improve store performance.
