At a Glance
- Tasks: Lead workforce management solutions and enhance employee experience through innovative HR technology.
- Company: Join Tapestry, a global brand house that values inclusivity and individuality.
- Benefits: Enjoy hybrid working, generous holiday, and discounts on Coach and Kate Spade products.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: 5+ years in HR tech, strong analytical skills, and passion for improving employee experiences.
The predicted salary is between 60000 - 75000 € per year.
Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Primary Purpose
The Manager, HR Technology & Solutions (Workforce Management) is responsible for strategic management, delivery, and continuous improvement of workforce management solutions within the HR Technology & Solutions organization. This role ensures accurate, compliant, and efficient workforce management operations that support a large and distributed global hourly workforce, including retail and fulfilment environments. The ideal candidate brings strong system expertise in leading workforce management solutions. This role reports to the Director, HR Technology & Solutions.
Responsibilities
- Serve as a functional lead for ADP Workforce Software and other solutions across the workforce management portfolio.
- Partner with HR, Payroll, and Operations stakeholders to understand business needs and translate them into effective, scalable system solutions.
- Manage technical delivery through an Application Managed Services (AMS) and/or offshore technical teams, ensuring high‑quality execution, effective governance, and alignment with global standards.
- Own system governance, and compliance across multiple geographies, ensuring adherence to labour laws and pay policies and supporting accurate pay outcomes.
- Oversee system performance and integration health with related platforms (e.g., Workday, Payroll, and scheduling tools) to ensure data integrity and operational stability.
- Support system testing, release management, and change enablement activities in collaboration with technical partners.
- Collaborate with regional and global HR Technology/IT partners to maintain alignment with governance standards, architecture, and roadmap priorities.
- Partner with vendors to manage service delivery, track issue resolution, and participate in roadmap discussions.
- Use data and analytics to evaluate performance, measure business impact, and drive continuous improvement of workforce management solutions.
- Partner with global and regional stakeholders to identify and deliver opportunities for process optimisation, automation, and improved employee experience.
Qualifications
- 5+ years of experience in HR technology and workforce management systems.
- Hands‑on or administrative experience with ADP Workforce Software ideal.
- Familiarity with Workday Time Tracking, UKG Pro WFM and/or other leading WFM solutions.
- Understanding of timekeeping and scheduling processes across hourly workforce environments, including retail or fulfilment operations.
- Proven ability to manage system enhancements and production support activities end‑to‑end.
- Strong analytical, problem‑solving, and communication skills.
- Experience coordinating with managed service providers or external vendors.
- Familiarity with Agile or iterative product management methodologies.
- Strong data and reporting capabilities to inform decisions and measure success.
- Demonstrated ability to balance operational stability with innovation and system growth.
- Passion for HR technology and improving employee experience through digital solutions.
- Experience working within a global, matrixed organisation.
Benefits
- Hybrid working (Tuesday – Thursday in the office, Monday and Friday remote).
- Option to finish early on a Friday (Flex Fridays).
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities.
- Internal mobility & career progression.
- Regular social events – seasonal & cultural.
- Equity Inclusion & Diversity initiatives including employee resource groups & regional inclusion council.
- 25 days holiday in addition to bank holidays.
- Annual Incentive Plan (company performance bonus).
- Multi‑brand discount up to 50% off – Coach and Kate Spade.
- Private healthcare with health assessment (Bupa).
- Bupa rewards – financial wellbeing support and wellness discounts.
- Private dental cover.
- Free 24/7 support for family building, fertility and menopause with Maven.
- Eyecare vouchers.
- Employee assistance programme.
- Enhanced employer pension contribution.
- Gym discount.
- Interest‑free season ticket loan.
- Cycle to work scheme.
Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Tapestry Manager, HR Technology & Solutions (Workforce Management) employer: Tapestry
At Tapestry, we pride ourselves on fostering a vibrant and inclusive work culture that champions individuality and personal growth. As a Tapestry Manager in HR Technology & Solutions, you will benefit from hybrid working arrangements, extensive learning opportunities, and a supportive environment that encourages innovation and collaboration. With a commitment to employee well-being and a range of benefits including generous holiday allowances and discounts across our brands, Tapestry is an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Tapestry Manager, HR Technology & Solutions (Workforce Management)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tapestry on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Tapestry's values and recent projects. Show us how your skills align with their mission and how you can contribute to their unique story.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you've tackled challenges in HR tech before and be ready to share those stories with us!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you're genuinely interested in the role.
We think you need these skills to ace Tapestry Manager, HR Technology & Solutions (Workforce Management)
Some tips for your application 🫡
Show Your Passion for HR Tech:When you're writing your application, let your enthusiasm for HR technology shine through! We want to see how you can improve employee experiences with digital solutions, so share any relevant projects or experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Tapestry role. Highlight your experience with workforce management systems like ADP and Workday, and explain how your skills align with the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see how you fit into our team. Avoid jargon unless it's relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our unique story at Tapestry!
How to prepare for a job interview at Tapestry
✨Know Your Tech Inside Out
Make sure you have a solid understanding of HR technology, especially ADP Workforce Software and any other systems mentioned in the job description. Brush up on your knowledge of timekeeping and scheduling processes, as this will show that you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly in workforce management. Think about specific situations where you improved processes or resolved issues, and be ready to discuss these during the interview. This will demonstrate your analytical skills and ability to drive continuous improvement.
✨Understand the Business Needs
Research Tapestry's brands and their unique cultures. Be prepared to discuss how you would partner with HR, Payroll, and Operations to translate business needs into effective solutions. Showing that you understand the company's values and how they align with your approach will set you apart.
✨Be Ready for Collaboration
Since this role involves working with various stakeholders, think about your past experiences collaborating with teams or vendors. Prepare to share how you’ve managed service delivery and tracked issue resolution. Highlighting your teamwork skills will show that you can thrive in Tapestry's inclusive environment.
