Tapestry Manager, HR Technology & Solutions (Workday Workforce Managemen

Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose

The Manager, HR Technology & Solutions (Workforce Management) is responsible for strategic management, delivery, and continuous improvement of workforce management solutions within the HR Technology & Solutions organization. This role ensures accurate, compliant, and efficient workforce management operations that support a large and distributed global hourly workforce, including retail and fulfilment environments. The ideal candidate brings strong system expertise in leading workforce management solutions. This role reports to the Director, HR Technology & Solutions.

Responsibilities

• Serve as a functional lead for ADP Workforce Software and other solutions across the workforce management portfolio.
• Partner with HR, Payroll, and Operations stakeholders to understand business needs and translate them into effective, scalable system solutions.
• Manage technical delivery through an Application Managed Services (AMS) and/or offshore technical teams, ensuring high‑quality execution, effective governance, and alignment with global standards.
• Own system governance, and compliance across multiple geographies, ensuring adherence to labour laws and pay policies and supporting accurate pay outcomes.
• Oversee system performance and integration health with related platforms (e.g., Workday, Payroll, and scheduling tools) to ensure data integrity and operational stability.
• Support system testing, release management, and change enablement activities in collaboration with technical partners.
• Collaborate with regional and global HR Technology/IT partners to maintain alignment with governance standards, architecture, and roadmap priorities.
• Partner with vendors to manage service delivery, track issue resolution, and participate in roadmap discussions.
• Use data and analytics to evaluate performance, measure business impact, and drive continuous improvement of workforce management solutions.
• Partner with global and regional stakeholders to identify and deliver opportunities for process optimisation, automation, and improved employee experience.

Qualifications

• 5+ years of experience in HR technology and workforce management systems.
• Hands‑on or administrative experience with ADP Workforce Software ideal.
• Familiarity with Workday Time Tracking, UKG Pro WFM and/or other leading WFM solutions.
• Understanding of timekeeping and scheduling processes across hourly workforce environments, including retail or fulfilment operations.
• Proven ability to manage system enhancements and production support activities end‑to‑end.
• Strong analytical, problem‑solving, and communication skills.
• Experience coordinating with managed service providers or external vendors.
• Familiarity with Agile or iterative product management methodologies.
• Strong data and reporting capabilities to inform decisions and measure success.
• Demonstrated ability to balance operational stability with innovation and system growth.
• Passion for HR technology and improving employee experience through digital solutions.
• Experience working within a global, matrixed organisation.

Benefits

• Hybrid working (Tuesday – Thursday in the office, Monday and Friday remote).
• Option to finish early on a Friday (Flex Fridays).
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities.
• Internal mobility & career progression.
• Regular social events – seasonal & cultural.
• Equity Inclusion & Diversity initiatives including employee resource groups & regional inclusion council.
• 25 days holiday in addition to bank holidays.
• Annual Incentive Plan (company performance bonus).
• Multi‑brand discount up to 50% off – Coach and Kate Spade.
• Private healthcare with health assessment (Bupa).
• Bupa rewards – financial wellbeing support and wellness discounts.
• Private dental cover.
• Free 24/7 support for family building, fertility and menopause with Maven.
• Eyecare vouchers.
• Employee assistance programme.
• Enhanced employer pension contribution.
• Gym discount.
• Interest‑free season ticket loan.
• Cycle to work scheme.

Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you. Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.