At a Glance
- Tasks: Deliver a personalised shopping experience and drive sales as a brand ambassador.
- Company: Join Coach, a global fashion house with a commitment to inclusivity and diversity.
- Benefits: Enjoy a fun work environment, career progression, and attractive employee discounts.
- Other info: Flexible schedule, learning opportunities, and regular social events await you.
- Why this job: Be part of a luxury brand and make lasting connections with customers.
- Qualifications: Sales experience in luxury retail and knowledge of fashion trends preferred.
The predicted salary is between 25000 - 35000 £ per year.
Coach is a global fashion house founded in New York in 1941 and part of the Tapestry portfolio. Our goal is to create a culture that is equitable, inclusive, and diverse. The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. The role blends luxury retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.
Key Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
- Build lasting client relationships through personalized styling, product expertise, and fashion advice.
- Drive sales through cross‑selling, upselling, and tailored recommendations.
- Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
- Develop and execute personal sales plans; meet or exceed individual and team KPIs.
- Source new customers, maintain relationships, and follow up to close sales.
- Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
- Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
- Process transactions efficiently (purchases, returns, exchanges, online pickups).
- Support inventory cycles: receive shipments, stock shelves, and manage product movement.
- Assist teammates in functional areas as required.
- Foster a collaborative, trust‑based environment; encourage team performance.
- Participate in brand initiatives, training programs, and inclusion activities.
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.
Required Qualifications
- 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
- Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and reading price/release sheets.
- Strong English proficiency.
- Ability to work in a fast‑paced environment.
- Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (preferred).
- Strong English language proficiency for EU markets.
Schedule
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, public holidays, and high‑traffic retail days.
What Coach can offer you
- An inclusive, innovative, and fun working environment.
- Internal mobility and career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Regular social events.
- Equity, inclusion, & diversity initiatives, including employee resource groups and regional inclusion councils.
- Attractive employee discount.
- Compelling incentive programme.
Tapestry is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis prohibited by applicable law.
Luxury Retail Sales Associate - Growth & Equity employer: Tapestry
At Coach, we pride ourselves on fostering an inclusive and dynamic work environment where every employee can thrive. As a Luxury Retail Sales Associate, you will not only enjoy competitive benefits such as a generous employee discount and opportunities for career progression, but also be part of a culture that values diversity and collaboration. With regular social events and a commitment to personal development through our Ambassador Programme, Coach offers a rewarding experience for those passionate about luxury retail and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Retail Sales Associate - Growth & Equity
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Coach's history, values, and latest collections. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a customer in-store. Role-play with a friend or in front of the mirror to refine your cross-selling and upselling techniques. The more confident you are, the better you'll connect with potential employers.
✨Tip Number 3
Network like a pro! Attend fashion events, connect with industry professionals on social media, and don’t hesitate to reach out to current Coach employees. Building relationships can open doors and give you insider tips on landing that dream job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Coach family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Luxury Retail Sales Associate - Growth & Equity
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for luxury retail and fashion shine through! Share any experiences that highlight your knowledge of trends and how you’ve helped customers find their perfect style.
Be Personal and Authentic:We want to see the real you! Use your application to tell us about your unique approach to building client relationships. Share specific examples of how you've provided personalised service in the past.
Highlight Your Sales Skills:Make sure to showcase your sales experience, especially in luxury retail. Talk about how you've met or exceeded sales goals and any techniques you used to drive sales, like cross-selling or upselling.
Keep It Neat and Professional:Your application is your first impression, so keep it tidy! Make sure there are no typos or errors, and format it nicely. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Tapestry
✨Know the Brand Inside Out
Before your interview, dive deep into Coach's history, values, and current collections. Understanding the brand's ethos will help you articulate how you can embody their standards as a brand ambassador.
✨Showcase Your Sales Skills
Prepare specific examples from your past sales experiences, especially in luxury retail. Highlight how you've successfully built client relationships, met sales goals, and used tools like mobile POS to enhance customer experiences.
✨Be Ready for Role-Playing
Expect to engage in role-playing scenarios during the interview. Practice how you would approach a customer on the sales floor, upsell products, or handle objections. This will demonstrate your adaptability and customer service skills.
✨Emphasise Team Collaboration
Coach values a collaborative environment, so be prepared to discuss how you've worked effectively within a team. Share examples of how you've supported colleagues and contributed to a positive store atmosphere.
