At a Glance
- Tasks: Lead workforce management solutions and enhance employee experience through innovative HR technology.
- Company: Join Tapestry, a global brand house that values inclusivity and individuality.
- Benefits: Enjoy hybrid working, generous holiday, and discounts on Coach and Kate Spade products.
- Other info: Diverse culture with opportunities for learning, volunteering, and career progression.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: 5+ years in HR tech, strong analytical skills, and passion for improving employee experiences.
The predicted salary is between 60000 - 75000 € per year.
Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Primary Purpose
The Manager, HR Technology & Solutions (Workforce Management) is responsible for strategic management, delivery, and continuous improvement of workforce management solutions within the HR Technology & Solutions organization. This role ensures accurate, compliant, and efficient workforce management operations that support a large and distributed global hourly workforce, including retail and fulfilment environments. The ideal candidate brings strong system expertise in leading workforce management solutions. This role reports to the Director, HR Technology & Solutions.
Responsibilities
- Serve as a functional lead for ADP Workforce Software and other solutions across the workforce management portfolio.
- Partner with HR, Payroll, and Operations stakeholders to understand business needs and translate them into effective, scalable system solutions.
- Manage technical delivery through an Application Managed Services (AMS) and/or offshore technical teams, ensuring high‑quality execution, effective governance, and alignment with global standards.
- Own system governance, and compliance across multiple geographies, ensuring adherence to labour laws and pay policies and supporting accurate pay outcomes.
- Oversee system performance and integration health with related platforms (e.g., Workday, Payroll, and scheduling tools) to ensure data integrity and operational stability.
- Support system testing, release management, and change enablement activities in collaboration with technical partners.
- Collaborate with regional and global HR Technology/IT partners to maintain alignment with governance standards, architecture, and roadmap priorities.
- Partner with vendors to manage service delivery, track issue resolution, and participate in roadmap discussions.
- Use data and analytics to evaluate performance, measure business impact, and drive continuous improvement of workforce management solutions.
- Partner with global and regional stakeholders to identify and deliver opportunities for process optimisation, automation, and improved employee experience.
Qualifications
- 5+ years of experience in HR technology and workforce management systems.
- Hands‑on or administrative experience with ADP Workforce Software ideal.
- Familiarity with Workday Time Tracking, UKG Pro WFM and/or other leading WFM solutions.
- Understanding of timekeeping and scheduling processes across hourly workforce environments, including retail or fulfilment operations.
- Proven ability to manage system enhancements and production support activities end‑to‑end.
- Strong analytical, problem‑solving, and communication skills.
- Experience coordinating with managed service providers or external vendors.
- Familiarity with Agile or iterative product management methodologies.
- Strong data and reporting capabilities to inform decisions and measure success.
- Demonstrated ability to balance operational stability with innovation and system growth.
- Passion for HR technology and improving employee experience through digital solutions.
- Experience working within a global, matrixed organisation.
Benefits
- Hybrid working (Tuesday – Thursday in the office, Monday and Friday remote).
- Option to finish early on a Friday (Flex Fridays).
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities.
- Internal mobility & career progression.
- Regular social events – seasonal & cultural.
- Equity Inclusion & Diversity initiatives including employee resource groups & regional inclusion council.
- 25 days holiday in addition to bank holidays.
- Annual Incentive Plan (company performance bonus).
- Multi‑brand discount up to 50% off – Coach and Kate Spade.
- Private healthcare with health assessment (Bupa).
- Bupa rewards – financial wellbeing support and wellness discounts.
- Private dental cover.
- Free 24/7 support for family building, fertility and menopause with Maven.
- Eyecare vouchers.
- Employee assistance programme.
- Enhanced employer pension contribution.
- Gym discount.
- Interest‑free season ticket loan.
- Cycle to work scheme.
Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Tapestry Manager, HR Technology & Solutions (Workforce Management) in London employer: Tapestry
Tapestry is an exceptional employer that champions inclusivity and individuality, providing a vibrant work culture where every employee can thrive and make a meaningful impact. With a strong commitment to personal and professional growth, Tapestry offers extensive learning opportunities, hybrid working arrangements, and a range of benefits including generous holiday allowances and wellness support. Join us in our dynamic environment where your ideas are valued, and you can contribute to the unique story of our global house of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Tapestry Manager, HR Technology & Solutions (Workforce Management) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tapestry on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Tapestry's values and recent projects. Show us how your skills align with their mission of inclusivity and innovation. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Tapestry Manager, HR Technology & Solutions (Workforce Management) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tapestry Manager role. Highlight your experience with HR technology and workforce management systems, especially if you've worked with ADP or similar solutions. We want to see how your skills align with our needs!
Show Your Passion:Let your enthusiasm for HR technology shine through in your application. Share examples of how you've improved employee experiences or driven innovation in previous roles. We love candidates who are passionate about making a difference!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We appreciate clarity and directness!
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that your application gets to the right people and helps us keep track of all candidates. We can't wait to hear from you!
How to prepare for a job interview at Tapestry
✨Know Your Tech Inside Out
Make sure you have a solid understanding of HR technology, especially ADP Workforce Software and any other systems mentioned in the job description. Brush up on your knowledge of timekeeping and scheduling processes, as this will show that you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled challenges in workforce management or HR tech. Think about times when you improved processes or resolved issues with system performance. This will demonstrate your analytical skills and ability to drive continuous improvement.
✨Understand the Business Needs
Research Tapestry's brands and their unique needs. Be ready to explain how you would partner with HR, Payroll, and Operations to translate business requirements into effective solutions. Showing that you understand their goals will set you apart from other candidates.
✨Emphasise Collaboration and Communication
Since this role involves working with various stakeholders, be prepared to discuss your experience in collaborating with teams and vendors. Highlight your communication skills and how you've successfully managed relationships in previous roles, especially in a global or matrixed environment.
