Coordinator, Online Merchandising in London

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

The successful individual will leverage their proficiency in eCommerce to:

• Monthly upload of new products on UK, FR and EU / ROW sites, ensuring proper presentation of the online assortment, including product information, category information and website merchandising to maintain the sites to a high standard.
• Prepare for site refreshes by building navigation, search dictionary updates, merchandising and trend shops, and managing the item set-up process, including catalogue and product attribution.
• Support the planned migration of smaller EU sites to Global-e, helping enable greater localisation and ensuring site set-up is accurate and customer-ready.
• Work with our translations agency to ensure localised site content, with particular focus on France, is translated accurately and to a high standard.
• Work with Buying and Planning partners to support the promotional calendar, new product launches and category launches across Retail category.
• Work with Digital Design and Web Production on creative for homepages, promotions and campaigns, ensuring the site reflects business priorities, stock availability and local market needs.
• Regular research of competitor online activity, edit creation and digital innovation.
• Weekly site review of UK, FR, EU and ROW sites to monitor site standards, reporting any operational or testing issues that arise.
• Additional ad hoc website tasks as required, including testing new functionality and analysis of competitor tools or functionalities we should be looking to develop.
• Optimise on-site search, as well as cross-sell and up-sell products on the site.
• Work closely across all functions of the eCommerce team.
• Deliver weekly reporting on site performance for cross-functional and team meetings, leveraging available analytics platforms to provide relevant and actionable insights.

The accomplished individual will possess:

• Bachelor’s degree with a minimum of 1-2 years’ experience in an eCommerce or digital focused role.
• Experience working independently and as a team member in a fast-paced environment.
• Experience of working in a global company/brand and/or online startup.
• Excellent organizational skills and detail orientation.
• Excellent communication, presentation and analytical skills.
• Ability to multi-task under tight deadlines and have a strong sense of urgency.
• Strong problem-solving skills; proactive and take initiative.
• Ability to act quickly to last-minute requests and changes.
• Able to work autonomously.
• Computer literate, particularly in Excel.
• Prior experience with SFCC, a PIM system, Global-e or CMS tools would be advantageous.

An outstanding professional will have:

• Experience of working with U.S based head office.
• Additional European language skills, particularly French.
• Interest in AEO, inspirational site content and online customer experience.

What Tapestry can offer you:

• Hybrid working (3 days working from the office, 2 days remote).
• Option to finish early on a Friday (Flex Fridays).
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
• Learning & Development opportunities.
• Internal mobility & career progression.
• Regular Social Events - Seasonal & Cultural.
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.

Other benefits include:

• 25 days holiday in addition to bank holidays.
• Annual Incentive Plan (company performance bonus).
• Multi brand discount up to 50% off – Coach and Kate Spade.
• Private Healthcare with health assessment (Bupa).
• Bupa rewards - Financial wellbeing support and wellness discounts.
• Private Dental Cover.
• Free 24/7 support for family building, fertility and menopause with Maven.
• Eyecare vouchers.
• Employee Assistance Program.
• Employer Pension Contribution.
• Gym discount.
• Interest free season ticket loan.
• Cycle to work scheme.

At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that’s ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.