At a Glance
- Tasks: Bring Tapestry's iconic brands to life and deliver exceptional customer service.
- Company: Join a global house of brands that values inclusivity and individuality.
- Benefits: Full-time role with opportunities for personal and professional growth.
- Other info: Dynamic environment with opportunities to develop clienteling strategies and drive brand visibility.
- Why this job: Make an impact while working with renowned brands like Coach and Kate Spade.
- Qualifications: Two years of retail experience and a passion for customer engagement.
The predicted salary is between 25000 - 30000 £ per year.
Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service. We’re hiring a Brand Ambassador for John Lewis & Partners Kingston. In this role, you’ll report to the Senior Regional Brand Ambassador and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance. Please note, this is a full-time (40 hours per week) fixed-term contract.
The successful individual will leverage their proficiency in Retail Customer Service to:
- Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards.
- Proactively develop clienteling strategies and in-store event ideas, and support and co-host activations that drive engagement and sales.
- Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities.
- Attend brand events to deepen market knowledge and align with key business priorities.
- Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed.
- Regularly monitor trade results to ensure alignment with expectations.
- Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies.
- Build strong relationships with department store management to improve brand visibility and customer loyalty.
- Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules.
- Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation.
- Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates.
- Manage product deliveries and replenishment and ensure back‑of‑house areas are clean, organised, and well‑maintained.
- Escalate any operational concerns to the Senior Regional Brand Ambassador.
- Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team.
- Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience.
The Accomplished Individual Will Possess:
- Minimum of two years’ experience in a retail environment, with a proven track record of delivering results.
- Available to work varied hours as required by the store and Tapestry, including evenings, weekends.
Brand Ambassador - Kingston (FTC) in London employer: Tapestry
At Tapestry, we pride ourselves on being an inclusive employer that champions individuality and personal growth. As a Brand Ambassador in Kingston, you'll be part of a dynamic team that values creativity and collaboration, offering you the chance to make a meaningful impact while developing your skills in a supportive environment. With opportunities for professional development and a commitment to exceptional customer service, Tapestry is an excellent place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador - Kingston (FTC) in London
✨Tip Number 1
Get to know the brand inside out! Dive into Tapestry’s values and products so you can chat confidently about them during interviews. This shows your passion and helps you connect with the team.
✨Tip Number 2
Network like a pro! Reach out to current or former Brand Ambassadors on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the role!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions by role-playing with a friend. Focus on how you’ve delivered exceptional customer service in the past, as that’s key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of our community from the get-go, which is always a bonus!
We think you need these skills to ace Brand Ambassador - Kingston (FTC) in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the brand shine through! We want to see how much you love what we do at Tapestry and how you can bring that energy to the role.
Tailor Your CV:Make sure your CV is tailored to the Brand Ambassador role. Highlight your retail experience and any customer service achievements. We’re looking for specific examples that show how you’ve delivered exceptional service in the past.
Be Authentic:We value individuality, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they align with our values at Tapestry. Authenticity goes a long way!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Tapestry
✨Know the Brand Inside Out
Before your interview, dive deep into Tapestry's brands like Coach and Kate Spade New York. Understand their values, recent campaigns, and customer engagement strategies. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its growth.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you’ve used clienteling strategies or organised events to enhance customer experience, as this will resonate well with the interviewers.
✨Be Ready to Discuss Performance Metrics
Familiarise yourself with retail performance metrics and be prepared to discuss how you've tracked and analysed store performance in previous roles. Bring specific examples of how you identified growth opportunities and implemented actionable plans to improve results.
✨Demonstrate Team Collaboration
This role requires strong partnerships with various teams. Think of instances where you collaborated effectively with colleagues or management to achieve a common goal. Emphasising your ability to work well with others will show that you’re a great fit for the team-oriented culture at Tapestry.
