At a Glance
- Tasks: Lead a dynamic team to achieve sales targets and create exceptional customer experiences.
- Company: Join Coach, a global fashion house with a commitment to diversity and innovation.
- Benefits: Enjoy a fun work environment, career progression, and attractive employee discounts.
- Other info: Opportunities for volunteering, learning, and regular social events await you!
- Why this job: Be a Brand Ambassador and make a real impact in a creative and inclusive culture.
- Qualifications: 1+ years of retail management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. Our company name Tapestry represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.
Brand Ambassador
- Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
- Leads implementation of Company initiatives and supports full operation of the business.
- Maintains a growth mindset for business and personal development initiatives.
Create Winning Teams/Drive results
- Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team.
- Monitors and analyses sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
- Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals / KPIs.
- Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed.
- Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
- Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures.
Customer Focused (internal and external)
- Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
- Creates a customer-centric culture that prioritises customer satisfaction and mentors team on clienteling strategy to build long-term customer relationships to meet business goals.
- Provides HR and conflict resolution support to team and in district in absence of leadership team.
- Champions the company resources to support a healthy work environment for internal customers.
Qualifications & Requirements
- 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
- Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
What Coach can offer you
- An inclusive, innovative, and fun working environment.
- Internal mobility & career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Regular social events.
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount.
- Compelling incentive programme.
Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.
- Dealing with Ambiguity: Can effectively cope with change; can decide and act without having the total picture.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly one of the top performers.
- Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships.
- Learning on the Fly: Learns quickly when facing new problems; open to change; enjoys the challenge of unfamiliar tasks.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
- Developing Direct Reports and Others: Provides challenging tasks and assignments; holds frequent development discussions.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
Lead Supervisor employer: Tapestry
At Coach, we pride ourselves on fostering an inclusive and innovative work environment where creativity thrives and employees are empowered to grow. As a Lead Supervisor, you will benefit from internal mobility opportunities, a strong focus on employee development through our Ambassador Programme, and a culture that champions diversity and collaboration. With attractive employee discounts, a compelling incentive programme, and the chance to engage in meaningful volunteer work, Coach offers a rewarding career path in the heart of the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Supervisor
✨Tip Number 1
Get to know the brand inside out! Dive into Coach's history, values, and current trends. This way, when you chat with hiring managers, you can show off your passion and understanding of what makes Coach tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to retail management. Think about how you can demonstrate your leadership skills and customer focus, as these are key for the Lead Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Coach family.
We think you need these skills to ace Lead Supervisor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for fashion and your unique perspective.
Tailor Your Application:Make sure to customise your application to reflect the values and competencies mentioned in the job description. Highlight your experience in retail management and how it aligns with our commitment to inclusivity and customer focus.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven results in previous roles, especially in managing teams and enhancing customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Lead Supervisor role. Plus, it’s super easy!
How to prepare for a job interview at Tapestry
✨Know Your Brand
Before the interview, dive deep into Coach's history, values, and current initiatives. Understanding the brand's ethos will help you align your answers with their mission and demonstrate your passion for the role.
✨Showcase Leadership Skills
As a Lead Supervisor, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or driven results. This will show that you're ready to embody the brand ambassador role.
✨Emphasise Customer Focus
Coach values exceptional customer experiences. Be ready to discuss how you've prioritised customer satisfaction in previous roles. Share specific strategies you've implemented to build long-term relationships with clients.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle ambiguity and drive results. Think of scenarios where you've had to adapt quickly or make decisions without all the information. Highlight your problem-solving skills and how you thrive under pressure.
