At a Glance
- Tasks: Lead luxury retail experiences and achieve sales goals while delivering exceptional customer service.
- Company: Join the vibrant Kate Spade team known for its inclusive and innovative culture.
- Benefits: Enjoy a fun work environment, career progression, and attractive employee discounts.
- Other info: Opportunities for volunteering, learning, and regular social events await you!
- Why this job: Be part of a brand that values creativity and customer focus while making a real impact.
- Qualifications: Prior luxury goods experience and strong interpersonal skills are preferred.
The predicted salary is between 25000 - 35000 £ per year.
Client & Service Expert
- Achieves individual sales goals
- Develops strong product knowledge across all categories
- Responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience
- Able to develop a personal clientele through effective use of selling skills, proactive client outreach and use of client book
Building Brand Equity
- Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer
- Demonstrate interest and ability to work as part of a team
Operational Excellence
- Execute operational tasks as per company directives
- Accurately processes all POS transactions
- Adhere to and apply visual directives, ensure that store standards are executed daily
- Heightened responsibility as Keyholder for the store
Skills and Abilities Required
- Professional selling skills and exceptional interpersonal skills
- Prior luxury goods experience preferred
- Proactive ability to multi-task and prioritise
- Works well in a team environment
What Kate Spade can offer you:
- An inclusive, innovative, and fun working environment
- Internal mobility & career progression
- 1 paid volunteering day per year and opportunities to volunteer with global projects
- Learning & development opportunities with our Ambassador Programme
- Regular social events
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils
- Attractive employee discount
- Compelling incentive programme
Our Competencies for All Employees
- Courage: Provides current, direct, complete, and actionable positive and corrective feedback; faces up to people problems quickly and directly.
- Creativity: Comes up with new and unique ideas; easily makes connections among previously unrelated notions.
- Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.
- Dealing with Ambiguity: Can effectively cope with change; can decide and act without the total picture.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly one of the top performers.
- Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships.
- Learning on the Fly: Learns quickly when facing new problems; open to change; enjoys the challenge of unfamiliar tasks.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
- Developing Direct Reports and Others: Provides challenging tasks and assignments; holds frequent development discussions.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
Keyholder: Luxury Retail Lead & Brand Experience in Gretna employer: Tapestry
Kate Spade offers a vibrant and inclusive work environment where creativity and customer focus thrive. Employees benefit from internal mobility, career progression opportunities, and a strong commitment to equity, inclusion, and diversity, alongside attractive discounts and incentives. With regular social events and a culture that encourages personal growth, working at Kate Spade is not just a job, but a rewarding experience in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder: Luxury Retail Lead & Brand Experience in Gretna
✨Tip Number 1
Get to know the brand inside out! Dive deep into Kate Spade's aesthetic and philosophy. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where you can meet them. Building relationships can give you insider info and make you stand out.
✨Tip Number 3
Practice your selling skills! Role-play common retail scenarios with friends or family. The more comfortable you are with your pitch, the better you'll perform in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Kate Spade.
We think you need these skills to ace Keyholder: Luxury Retail Lead & Brand Experience in Gretna
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Kate Spade shine through! Talk about what the brand means to you and how you connect with its aesthetic and philosophy. This will help us see that you're not just looking for any job, but that you genuinely want to be part of our team.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past. We want to know how you can contribute to creating that ultimate Kate Spade experience!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences without having to sift through unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that your application gets to the right place and helps us keep track of all candidates. Plus, it shows that you're serious about joining our fabulous team!
How to prepare for a job interview at Tapestry
✨Know the Brand Inside Out
Before your interview, dive deep into Kate Spade's aesthetic and brand philosophy. Familiarise yourself with their latest collections and understand what makes their customer experience unique. This knowledge will help you connect with the interviewers and demonstrate your passion for the brand.
✨Showcase Your Selling Skills
Prepare to discuss your previous luxury retail experience and how you've achieved sales goals in the past. Think of specific examples where you’ve gone above and beyond for a customer. This will highlight your professional selling skills and your ability to build a personal clientele.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to share experiences where you successfully collaborated with others. Highlight how you contributed to team success and maintained morale, as this aligns with the company’s values of building effective teams.
✨Be Ready for Ambiguity
Expect questions that assess your ability to handle change and uncertainty. Prepare examples of times when you adapted quickly to new situations or made decisions without having all the information. This will show your potential employer that you can thrive in a dynamic retail environment.
