At a Glance
- Tasks: Deliver exceptional customer service and achieve sales goals while building a personal clientele.
- Company: Join the vibrant team at Kate Spade, known for its inclusive and innovative culture.
- Benefits: Enjoy a competitive discount, paid volunteering day, and opportunities for career progression.
- Other info: Dynamic work environment with regular social events and learning opportunities.
- Why this job: Be part of a brand that values creativity and customer focus while making a real impact.
- Qualifications: Prior luxury goods experience and strong interpersonal skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Client & Service Expert
- Achieves individual sales goals
- Develops strong product knowledge across all categories
- Responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience
- Able to develop a personal clientele through effective use of selling skills, proactive client outreach and use of client book
Building Brand Equity
- Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer
- Demonstrate interest and ability to work as part of a team
Operational Excellence
- Execute operational tasks as per company directives
- Accurately processes all POS transactions
- Adhere to and apply visual directives, ensure that store standards are executed daily
- Heightened responsibility as Keyholder for the store
Skills and Abilities Required
- Professional selling skills and exceptional interpersonal skills
- Prior luxury goods experience preferred
- Proactive ability to multi-task and prioritise
- Works well in a team environment
What Kate Spade can offer you:
- An inclusive, innovative, and fun working environment
- Internal mobility & career progression
- 1 paid volunteering day per year and opportunities to volunteer with global projects
- Learning & development opportunities with our Ambassador Programme
- Regular social events
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils
- Attractive employee discount
- Compelling incentive programme
Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.
- Dealing with Ambiguity: Can effectively cope with change; can decide and act without the total picture.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly one of the top performers.
- Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships.
- Learning on the Fly: Learns quickly when facing new problems; open to change; analyzes both successes and failures for clues to improvement.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
- Developing Direct Reports and Others: Provides challenging tasks and assignments; holds frequent development discussions.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
Keyholder in Gretna employer: Tapestry
At Kate Spade, we pride ourselves on fostering an inclusive and innovative work environment that encourages personal growth and career progression. As a Keyholder, you'll enjoy unique benefits such as a paid volunteering day, learning opportunities through our Ambassador Programme, and regular social events, all while being part of a team that values creativity and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in Gretna
✨Tip Number 1
Get to know the brand inside out! Dive into Kate Spade's aesthetic and values. When you chat with potential employers, show off your knowledge about their products and how they resonate with customers.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Kate Spade. Plus, it shows you're genuinely interested!
✨Tip Number 3
Practice your selling skills! Role-play common customer scenarios with friends or family. This will help you feel more confident when discussing how you'd deliver that ultimate Kate Spade experience during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight how you embody the competencies Kate Spade values, like customer focus and drive for results.
We think you need these skills to ace Keyholder in Gretna
Some tips for your application 🫡
Show Off Your Sales Skills:When you're writing your application, make sure to highlight your sales achievements. We want to see how you've smashed those sales goals in the past and how you can bring that same energy to Kate Spade!
Know the Brand:Take some time to understand the Kate Spade aesthetic and brand philosophy. In your application, reflect this knowledge and show us how you can communicate it to customers. It’ll really help you stand out!
Team Player Vibes:We love a good team player! Make sure to mention any experiences where you’ve worked well with others. Whether it’s in retail or another setting, we want to know how you contribute to a positive team environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tapestry
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of Kate Spade's products and brand philosophy. Familiarise yourself with their latest collections and the overall aesthetic. This will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Showcase Your Selling Skills
Prepare to discuss your previous sales experiences and how you've achieved individual sales goals. Think of specific examples where you’ve gone above and beyond for customers. Highlight your ability to build a personal clientele and how you can apply those skills at Kate Spade.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to share examples of how you've successfully collaborated with others in past jobs. Talk about how you contribute to a positive team environment and how you handle conflicts or challenges within a team.
✨Embrace Change and Ambiguity
The retail environment can be unpredictable, so be prepared to discuss how you cope with change and uncertainty. Share instances where you've adapted quickly to new situations or tackled unfamiliar tasks, showcasing your flexibility and problem-solving skills.
