At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join Coach, a global fashion house with a commitment to diversity and inclusion.
- Benefits: Enjoy a fun work culture, employee discounts, and career progression opportunities.
- Other info: Flexible hours and a dynamic team environment await you!
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Sales experience preferred; passion for fashion and strong communication skills are essential.
The predicted salary is between 12 - 15 € per hour.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Our company name Tapestry represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.
The Sales Associate is the front‐line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‐retail service, omni‐channel selling, and team collaboration to drive brand loyalty and revenue.
Key Responsibilities- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
- Build lasting client relationships through personalized styling, product expertise, and fashion advice.
- Drive sales through cross-selling, upselling, and tailored recommendations.
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
- Develop and execute personal sales plans; meet or exceed individual and team KPIs.
- Source new customers, maintain relationships, and follow up to close sales.
- Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
- Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
- Process transactions efficiently (purchases, returns, exchanges, online pickups).
- Support inventory cycles: receive shipments, stock shelves, and manage product movement.
- Assist teammates in functional areas as required.
- Foster a collaborative, trust-based environment; encourage team performance.
- Participate in brand initiatives, training programs, and inclusion activities.
- Welcome feedback, adapt behaviours, and maintain a calm, professional demeanor.
- 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
- Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
- Strong English proficiency.
- Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
- Ability to work in a fast-paced environment.
- Strong English language proficiency. (for EU)
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
- An inclusive, innovative, and fun working environment.
- Internal mobility & career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Regular social events.
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount.
- Compelling incentive programme.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Temporary Sales Associate - 32 hours employer: Tapestry, Inc.
At Coach, we pride ourselves on fostering an inclusive and innovative work environment where creativity thrives and employees are empowered to grow. As a Temporary Sales Associate in Edinburgh, you'll enjoy flexible scheduling, opportunities for career progression, and a supportive team culture that values diversity and collaboration. With attractive employee discounts and regular social events, working at Coach is not just a job—it's a chance to be part of a global fashion house committed to making beautiful things that last.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Sales Associate - 32 hours
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Coach's history, values, and latest collections. This will not only impress your interviewers but also help you connect with the brand's ethos.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell a Coach product to a customer. Highlight your ability to build relationships and provide personalised service—this is key for a Sales Associate role.
✨Tip Number 3
Show off your social media savvy! If you've got experience with platforms like Instagram or TikTok, mention it. Brands love candidates who can engage customers through modern channels, especially in luxury retail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Coach team. Don’t miss out on this opportunity!
We think you need these skills to ace Temporary Sales Associate - 32 hours
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for fashion and customer service.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury retail or sales. We love seeing how your past roles have prepared you for this position. Be specific about your achievements and how they relate to the responsibilities of a Sales Associate.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team at Coach.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tapestry, Inc.
✨Know Your Brand
Before heading into the interview, make sure you know Coach inside and out. Familiarise yourself with their latest collections, brand values, and what sets them apart in the luxury retail market. This will not only show your enthusiasm but also help you answer questions about how you can represent the brand effectively.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experience, especially in luxury retail. Prepare specific examples of how you've met or exceeded sales targets, built client relationships, and used upselling techniques. This will demonstrate your ability to drive results and contribute to the team’s success.
✨Emphasise Team Collaboration
Since this role involves working closely with others, be prepared to talk about your experience in team settings. Share examples of how you've fostered a collaborative environment, supported your teammates, and contributed to a positive workplace culture. This aligns perfectly with Coach's emphasis on teamwork.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview where you might need to demonstrate your customer service skills. Practice how you would approach a customer looking for styling advice or how to handle a difficult situation. This will showcase your interpersonal savvy and ability to adapt to different customer needs.
