Tapestry Brand Ambassador - Kingston (12-month FTC)
Tapestry Brand Ambassador - Kingston (12-month FTC)

Tapestry Brand Ambassador - Kingston (12-month FTC)

Kingston upon Thames Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage customers and drive sales while representing Tapestry's brands in-store.
  • Company: Join Tapestry, a global house of brands known for creativity and inclusivity.
  • Benefits: Enjoy 28 days holiday, up to 50% discount, and health support.
  • Why this job: Be part of a vibrant team that values your voice and supports your ambitions.
  • Qualifications: 2 years retail experience and strong communication skills required.
  • Other info: Full-time, 12-month fixed-term contract with opportunities for growth.

The predicted salary is between 24000 - 36000 £ per year.

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

We are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Brand Ambassador (BA) represents Tapestry’s brands and drives sales and service within a Department Store across all product lines. The BA reports to the Senior Regional Brand Ambassador (SRBA) and will provide feedback, be solution focused, and ensure Tapestry values and business priorities are demonstrated on the shop floor, ensuring customers have a seamless experience, however and whenever they choose to shop.

The BA will be based within John Lewis Kingston and partners with Tapestry teams, host store management, personal shopping, in-store marketing, and wider shop floor teams to drive the customer experience, omnichannel approaches, and seek new initiatives for further brand development.

Please note, this is a full-time (40 hours per week) 12-month fixed-term contract.

Duties and Responsibilities:

  • Build and cultivate strong relationships with clients to drive brand awareness and increase customer retention.
  • Create ideas and action plans for clientelling and event hosting.
  • Implement and communicate business initiatives and act as a liaison between department store management teams and SRBA.
  • Track and analyze store targets to ensure they are met and exceeded, compiling and presenting action plans to SRBA where necessary.
  • Track trade regularly to ensure it is in line with company expectations.
  • Monitor in-store activity and present ideas to SRBA to identify new brand opportunities (e.g., activations, events, etc.).
  • Manage daily product deliveries and replenishment, ensuring back of house areas are clean, tidy, and well maintained.
  • Complete trade reports in a timely manner and ensure product call outs are shared with SRBA/Sales Team effectively and efficiently.
  • Coordinate with SRBA to schedule and ensure maintenance of adequate floor coverage.
  • Implement and maintain visual directives in line with the brands visual merchandising guidelines.

The Brand Ambassador will possess:

  • Minimum of 2 years retail experience.
  • Understanding of working within a department store.
  • Excellent communication, leadership, organizational, and analytical skills.
  • Strong knowledge of industry trends.
  • Self-motivated and the ability to strategize to help develop their business.
  • A strong and passionate team player with the ability to collaborate well with others.
  • Flexible to work hours deemed by the store and CEX, including nights, weekends & bank holidays.

What Tapestry can offer you:

  • 28 days holiday.
  • Multi brand discount up to 50% off Coach, Kate Spade, Stuart Weitzman.
  • Health cash plan.
  • Free 24/7 support for family building, fertility and menopause with Maven.
  • Employee Assistance Program.
  • 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
  • Learning & development & career progression opportunities.
  • Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.

Our Competencies for All Employees:

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air.

Tapestry Brand Ambassador - Kingston (12-month FTC) employer: Tapestry, Inc.

At Tapestry, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and creativity thrives. As a Brand Ambassador in Kingston, you'll enjoy competitive benefits such as a generous discount on our luxury brands, a health cash plan, and opportunities for personal and professional growth, all while being part of a supportive team that values your contributions and encourages your ambitions.
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Contact Detail:

Tapestry, Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Tapestry Brand Ambassador - Kingston (12-month FTC)

✨Tip Number 1

Familiarise yourself with Tapestry's brands, such as Coach and Kate Spade. Understanding their unique selling points and current trends will help you engage customers effectively and demonstrate your passion during interviews.

✨Tip Number 2

Network with current or former employees of Tapestry or similar retail environments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.

✨Tip Number 3

Showcase your customer service skills by preparing examples of how you've successfully built relationships with clients in previous roles. This will highlight your ability to drive brand awareness and customer retention.

✨Tip Number 4

Stay updated on industry trends and competitor activities. Being knowledgeable about the market will allow you to present innovative ideas for brand development and customer engagement during discussions with the hiring team.

We think you need these skills to ace Tapestry Brand Ambassador - Kingston (12-month FTC)

Retail Experience
Customer Relationship Management
Sales Strategy Development
Event Planning
Analytical Skills
Communication Skills
Leadership Skills
Organisational Skills
Team Collaboration
Visual Merchandising
Problem-Solving Skills
Flexibility in Working Hours
Knowledge of Industry Trends
Clientelling Techniques

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Brand Ambassador at Tapestry. Highlight your relevant retail experience and how it aligns with the duties mentioned in the job description.

Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your communication, leadership, and analytical skills, as well as any experience in client relations or event hosting.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of Tapestry's values. Mention specific examples from your past experiences that demonstrate your ability to drive sales and enhance customer experiences.

Showcase Your Creativity: Since creativity is a key competency for this role, consider including a brief section in your application that outlines innovative ideas you have implemented in previous roles, especially those related to customer engagement or brand promotion.

How to prepare for a job interview at Tapestry, Inc.

✨Show Your Passion for the Brand

Make sure to express your enthusiasm for Tapestry's brands, such as Coach and Kate Spade. Share any personal experiences you have with their products and how they resonate with you. This will demonstrate your genuine interest in representing the brand.

✨Highlight Your Retail Experience

Since the role requires a minimum of 2 years of retail experience, be prepared to discuss your previous roles in detail. Focus on specific achievements, such as sales targets met or customer relationships built, to showcase your ability to drive brand awareness and customer retention.

✨Demonstrate Strong Communication Skills

As a Brand Ambassador, effective communication is key. Practice articulating your thoughts clearly and confidently. You might also want to prepare examples of how you've successfully collaborated with teams or managed customer interactions in the past.

✨Prepare for Situational Questions

Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've dealt with ambiguity or change in a retail environment. Be ready to explain how you handled those situations and what the outcomes were.

Tapestry Brand Ambassador - Kingston (12-month FTC)
Tapestry, Inc.
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  • Tapestry Brand Ambassador - Kingston (12-month FTC)

    Kingston upon Thames
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-06-13

  • T

    Tapestry, Inc.

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