Online Merchandising Coordinator

Coach

London, LND, GB

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Tapestry has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry\’s commitment to equity, inclusion, and diversity.

Primary Purpose: The Online Merchandising Coordinator is responsible for supporting website merchandising, marketing and content for the Coach Outlet E-commerce business in Europe.

The successful individual will leverage their proficiency in Online Merchandising to:

1. Upload new products monthly on UK, DE and EU sites, ensuring accurate online assortment, product and category information and website merchandising.
2. Prepare for site refreshes by building the navigation, search dictionary, merchandising and trend shops. Manage the item set up process (e.g. catalogue, product attribution).
3. Partner with translation agencies to ensure German, French, Spanish and Italian sites are fully translated.
4. Liaise with the Coach Outlet Buying team to develop a promotional calendar and prepare for new product and category launches.
5. Collaborate with the Digital Design & Content team on creative initiatives for homepages, promotions and campaigns, to ensure the sites are reflective of business priorities and stock availability.
6. Conduct weekly site reviews and report on operational/testing issues where necessary.
7. Test new site functionality and compile analysis of competitor tools/functionalities to identify development opportunities.
8. Optimize site searches and cross/up-sell products.
9. Work closely across all functions of the E-commerce team.
10. Create weekly reports to assess site performance and leverage analytics platforms to provide relevant and actionable insights.
11. Ad-hoc research of competitor online activity, edit creation and digital innovation.

The accomplished individual will possess:

1. Minimum 1-2 years’ experience in an e-commerce or digital focused role.
2. Proficient in Microsoft 365, including Excel.
3. Prior experience with Salesforce Commerce Cloud or a PIM system is advantageous.
4. Experience working independently and as a team member in a fast-paced environment.
5. Excellent communication, presentation and analytical skills.
6. Highly organised and detail-oriented.
7. Ability to multi-task under tight deadlines and possess a strong sense of urgency.
8. Strong problem-solving skills, proactive and takes initiative.
9. European language skills are desirable.

What Coach can offer you:

1. Hybrid working (3 days working from the office, 2 days remote).
2. Option to finish early on a Friday (Flex Fridays).
3. 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
4. Internal mobility & career progression.
5. Regular Social Events – Seasonal & Cultural.
6. Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.

Other benefits include:

1. 25 days holiday in addition to bank holidays.
2. Annual Incentive Plan (company performance bonus).
3. Multi brand discount up to 50% off Coach, Kate Spade, Stuart Weitzman.
4. Private Healthcare with health assessment (Bupa).
5. Bupa rewards – Financial wellbeing support and wellness discounts.
6. Free 24/7 support for family building, fertility and menopause with Maven.
7. Employee Assistance Program.
8. Interest free season ticket loan.
9. Cycle to work scheme.

Our Competencies for All Employees:

1. Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
2. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
3. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
4. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air;

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