Office Manager

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

Primary Purpose: The Office Manager is responsible for the smooth and efficient running of the Tapestry Europe Head Office in London. Reporting to the VP of Business Development & Real Estate Europe, the Office Manager will oversee all aspects of office management and ensure the office is a welcoming, well-organised, and high-functioning environment that supports our employees and reflects our company values.

The successful individual will leverage their proficiency in Office Management to:

• Oversee the day-to-day operations of the office, including facilities, maintenance, vendor relationships, and associated budgeting and invoicing.
• Act as the primary point of contact for Building Management and external suppliers, ensuring high service standards are consistently met.
• Report and resolve maintenance issues promptly to minimise disruption.
• Ensure the office complies with UK Health & Safety regulations and Tapestry’s corporate policies.
• Manage hygiene and cleanliness standards across public areas, offices, and meeting rooms, liaising with Building Facilities as needed.
• Coordinate Health & Safety training for corporate employees, including onboarding for new starters.
• Oversee DSE (Display Screen Equipment) assessments and PAT testing schedules.
• Support individual Health & Safety accommodations based on medical documentation.
• Facilitate new starter setup, including security access and entry cards.
• Provide general administrative support to ensure a smooth employee experience.
• Proactively manage office supplies and identify cost-saving opportunities.
• Coordinate meeting room setup for business meetings and training sessions, including catering and post-event clean-up.
• Plan and execute internal office events, including logistics and supplier coordination.
• Handle ad-hoc administrative tasks as required.
• Ensure front desk coverage is always adequate, including during absences/leave.
• Manage courier deliveries and incoming/outgoing post, ensuring timely distribution to teams and daily checks of out-going post trays.
• Maintain cleanliness and organisation across both front-of-house and back-of-house areas.

The accomplished individual will possess:

• Proven experience in office management, with a solid background in office administration, facilities coordination, and vendor management.
• Exceptional written and verbal communication skills.
• Strong organisational and planning abilities, with excellent attention to detail.
• Proactive and solutions-oriented, with a proven ability to take initiative and resolve issues effectively.
• Creative problem-solving skills with a high level of resourcefulness.
• Comfortable working under pressure and able to adapt priorities in a fast-paced environment.
• Ability to manage multiple tasks simultaneously while maintaining accuracy and efficiency.
• Proficient in Microsoft 365, including Outlook, Word, PowerPoint, and Excel.
• Demonstrates professionalism, discretion, and a high degree of confidentiality.
• Self-starter and comfortable working independently.
• Approachable manner and skilled at building strong relationships across teams and with senior stakeholders.

Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK.

What Tapestry can offer you:

• Hybrid working (Monday, Tuesday, Wednesday, Thursday in-office, Friday remote).
• Flex Fridays (Option to finish early on a Friday).
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
• Internal mobility & career progression.
• Regular seasonal and cultural social events.
• Equity, Inclusion & Diversity initiatives which include employee business resource groups.
• Other benefits include:
• 25 days holiday in addition to bank holidays.
• Annual Incentive Plan (company performance bonus).
• Multi brand discount up to 50% off Coach & Kate Spade New York.
• Private Healthcare with health assessment (Bupa).
• Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven.
• Headspace subscription.
• Employee Assistance Program.
• Interest-free season ticket loan.
• Cycle to work scheme.

Our Competencies for All Employees:

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.