Lead Supervisor I

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. Serves as Brand Ambassador embodying Coach values and increasing brand awareness. Leads implementation of company initiatives and supports full operation of the business. Maintains a growth mindset for business and personal development initiatives.

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership initiatives surrounding store goals/KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures.

Customer Focused (Internal and External)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritises customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and in district in absence of leadership team.
• Champions company resources to support a healthy work environment for internal customers.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Competencies – All Employees

• Courage – Provides actionable feedback, confronts issues, and takes necessary action.
• Creativity – Generates unique ideas and connects unrelated concepts.
• Customer Focus – Dedicated to meeting expectations and uses customer information for improvements.
• Dealing with Ambiguity – Cope with change, handle uncertainty, and act without full picture.
• Drive for Results – Exceeds goals and pushes self and others for results.
• Interpersonal Savvy – Relates well with all kinds of people and diffuses high‑tension situations.
• Learning on the Fly – Learns quickly, experiments, and seeks solutions to unfamiliar tasks.

Competencies – People Managers

• Strategic Agility – Anticipates future consequences, creates credible visions, and plans breakthrough strategies.
• Developing Direct Reports and Others – Offers challenging tasks, conducts development discussions, and builds career plans.
• Building Effective Teams – Blends people into teams, fosters morale, shares wins, and creates belonging.

Qualifications

• 1+ years of equivalent experience in managing a competitive retail space at the Lead Supervisor level.
• Ability to bend, reach, stretch and lift, carry, and move at least 25 pounds, and at times 50 pounds.
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom.

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Benefits

Base Pay Range: $17.00–$27.75 per hour. Benefits include Medical, Dental, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.