Demand Planner in City of London

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Tapestry has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose: The Demand Planner is responsible for managing inventory flow and optimising stock levels across Coach’s Wholesale channel in Europe. This includes creating detailed SKU-level demand plans aligned with global strategy, ensuring timely delivery to wholesale partners, and minimizing excess inventory. Reporting to the Demand Planning Manager, the Demand Planner will analyse sales trends, adjust forecasts based on market dynamics, and identify risks.

The successful individual will leverage their proficiency in Planning to:

• Own and maintain comprehensive inventory reporting, including sales performance, inbound deliveries, stock holding, out-of-stock risks, and reorder analysis
• Ensure inventory levels are optimised to meet sales and margin objectives while minimizing excess and liability
• Conduct hindsight analysis of sell-in and sell-out performance to identify trends, lessons, and opportunities to inform future buying and demand planning decisions
• Develop and maintain SKU-level demand plans under a made-to-forecast inventory model using RPAS (Retail Planning Allocation System)
• Review NOOS (Never Out of Stock) levels for key core lines to ensure sufficient coverage and support for in-season replenishment and reorders
• Perform detailed inbound and supply flow analysis to support seasonal order fulfillment, working closely with Operations and Supply Ops teams to provide data and visibility on order status and delivery timelines
• Collaborate with Inventory Management and Global teams to identify, assess, and execute actions on excess or underperforming stock, driving sell-through and minimizing liability
• Lead seasonal alignment meetings with cross-functional teams including Finance, Sales, Buying, & Account Services, to ensure inventory strategies align with global and regional business goals
• Identify inventory and supply risks, and implement proactive, data-driven actions to mitigate issues and protect availability

The accomplished individual will possess:

• 3-4+ years’ experience in Demand Planning, Buying, or Supply Chain within retail, B2B, franchise, or wholesale environments
• Strong analytical mindset with excellent attention to detail and the ability to translate data into actionable insights
• Proven ability to manage multiple priorities in a fast-paced environment, delivering under pressure and meeting deadlines
• Exceptional communication skills, both written and verbal, with the ability to collaborate effectively across teams

What Coach can offer you:

• Hybrid working (3 days working from the office, 2 days remote)
• Option to finish early on a Friday (Flex Fridays)
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
• Internal mobility & career progression
• Regular Social Events - Seasonal & Cultural
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
• Other benefits include: 25 days holiday in addition to bank holidays
• Annual Incentive Plan (company performance bonus)
• Multi brand discount up to 50% off Coach & Kate Spade New York
• Private Healthcare with health assessment (Bupa)
• Bupa rewards - Financial wellbeing support and wellness discounts
• Free 24/7 support for family building, fertility and menopause with Maven
• Employee Assistance Program
• Interest free season ticket loan
• Cycle to work scheme

Our Competencies for All Employees:

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.