Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Key Responsibilities
- Understand how individual productivity impacts the store
- Behave like a brand ambassador
- Model sales behaviors taught in company sales training programmes, including omni channel sales and virtual selling services
- Maintain high energy on the sales floor
- Consistently achieve sales goals
- Able to work with multiple customers simultaneously
- Consistently anticipate and meet customers' needs
- Service all customers according to the Coach Experience standards
- Participate as a team member and encourage team to meet and exceed performance standards
- Contribute towards building a team culture in which everyone can show up as themselves and feel seen and heard
- Champion company initiatives and supports management decisions, owning and driving outstanding customer service
- Demonstrate professional ethics
Requirements
- Previous management experience in a luxury retail service environment preferable. A combination of education and experience will be considered
- Possess current knowledge of fashion trends and competition in the marketplace
- Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
- Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
- Ability to work a flexible schedule to meet the needs of the business, including weekends and public holidays
- Eager to learn techniques for live stream shopping, introduce products, demonstrating features/benefits and work with the social selling team to make short videos in front of the camera
- Social media knowledge and have a keen understanding of trends on social media platforms
- Customer Data Acquisition- Actively engage customers in signing up to Brand marketing & clienteling communications to drive repeat purchase and loyalty
- Ability to work in a fast-paced environment
- Strong English language proficiency. (for EU)
Schedule
Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
What Coach can offer you
- An inclusive, innovative, and fun working environment
- Internal mobility & career progression
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme
- Regular social events
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount
- Compelling incentive programme
Our Competencies for All Employees
- Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains thei
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Senior Sales Associate employer: Tapestry (Coach/Kate Spade)
At Coach, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As an Assistant Store Manager, you'll benefit from extensive career growth opportunities, a supportive environment that encourages creativity and collaboration, and a commitment to equity and diversity. With attractive employee discounts, regular social events, and a focus on personal development, working at our New York location means being part of a dynamic team dedicated to delivering exceptional customer experiences while thriving in your own career.
Contact Details:
Tapestry (Coach/Kate Spade) Recruitment Team
