At a Glance
- Tasks: Bring Tapestry's iconic brands to life and deliver exceptional customer service.
- Company: Join a global house of brands that values inclusivity and individuality.
- Benefits: Enjoy 28 days holiday, up to 50% discount, and health cash plans.
- Other info: Opportunities for learning, development, and career progression await you.
- Why this job: Make an impact while exploring your creativity in a dynamic retail environment.
- Qualifications: Two years' retail experience and strong communication skills required.
The predicted salary is between 22950 - 28050 £ per year.
Explore the possibilities across our global house of brands.
Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally.
Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.
At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York.
We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Primary Purpose
Brand Ambassadors bring Tapestry's iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service.
We're hiring a Brand Ambassador for Selfridges Oxford Street, London.
In this role, you'll report to the Senior Regional Brand Ambassador and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance.
Please note, this is a full-time (40 hours per week) fixed-term contract.
Responsibilities
- Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
- Proactively develop clienteling strategies and in-store event ideas, and support and co-host activations that drive engagement and sales
- Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities.
- Attend brand events to deepen market knowledge and align with key business priorities
- Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed.
- Regularly monitor trade results to ensure alignment with expectations
- Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies
- Build strong relationships with department store management to improve brand visibility and customer loyalty
- Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules
- Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
- Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates
- Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well-maintained.
- Escalate any operational concerns to the Senior Regional Brand Ambassador
- Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team
- Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience
Requirements
- Minimum of two years' experience in a retail environment
- Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
- Familiarity with department store operations, including customer service, merchandising, and sales strategies
- Strong communication, organisational, and analytical skills
- Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
- Self-motivated and proactive approach to business development
- Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals
What Tapestry can offer you
- 28 days holiday
- Multi-brand discount up to 50% off Coach & Kate Spade New York
- Health Cash Plan
- Free 24/7 support for family building, fertility and menopause with Maven
- Employee Assistance Program
- Employer Pension Contribution
- Gym and fitness products discount
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & development and career progression opportunities
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
At Tapestry, we are committed to building a diverse & inclusive workforce.
We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers.
Our Competencies for All Employees Courage : Doesn't hold back anything that needs to be sa
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Brand Ambassador - London (FTC) employer: Tapestry (Coach/Kate Spade)
At Coach, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As an Assistant Store Manager, you'll benefit from extensive career growth opportunities, a supportive environment that encourages creativity and collaboration, and a commitment to equity and diversity. With attractive employee discounts, regular social events, and a focus on personal development, working at our New York location means being part of a dynamic team dedicated to delivering exceptional customer experiences while thriving in your own career.
Contact Details:
Tapestry (Coach/Kate Spade) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador - London (FTC)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tapestry (Coach/Kate Spade), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tapestry (Coach/Kate Spade)!
We think you need these skills to ace Brand Ambassador - London (FTC)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tapestry (Coach/Kate Spade), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tapestry (Coach/Kate Spade) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tapestry (Coach/Kate Spade) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tapestry (Coach/Kate Spade)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
