Tech Support / Customer Service Specialist

Overview

We are seeking a part-time Technical Support & Customer Service Specialist to join our growing remote team. This position is ideal for professionals who are already employed full-time and are looking for a flexible opportunity to earn additional income. You will be responsible for managing customer interactions, operating media conversion equipment, and ensuring smooth and efficient digital conversion processes from home.

Responsibilities

• Digital Media Conversion: Use provided equipment and software to convert analog media (e.g., VHS tapes, cassettes) into digital formats.
• Customer Engagement: Provide a professional and friendly experience when greeting customers and handling media drop-offs.
• Technical Support: Troubleshoot minor issues and maintain quality control throughout the conversion process.
• Scheduling & Workflow Management: Coordinate your workload according to your availability and project timelines.
• Compliance & Care: Handle all customer media with diligence, confidentiality, and attention to detail.

Qualifications

• Technical Aptitude: Comfortable working with computers, software, and media equipment.
• Strong Communication Skills: Able to explain technical information clearly to customers.
• Self-Motivated: Works effectively without supervision and demonstrates problem-solving ability.
• Remote Readiness: Already has a dedicated home workspace and reliable internet connection.