The Remote Technical Support Agent - UK role centres on owning the support queue end to end during European hours.
3 to 5 years of technical support.
What you'll build and improve
- Triage, reproduce, resolve, follow up
- Own the support queue end to end during European hours
What you'll bring
- Disciplined ticket hygiene and the ability to manage a queue with competing priorities in a fully remote, async first environment
- Excellent written and verbal communication, with the ability to make complex technical issues feel simple to a non-technical merchant
- Strong working knowledge of Shopify (themes, admin, APIs) and the mobile app ecosystem (App Store and Google Play sub
- Proficiency with helpdesk platforms (Intercom, Zendesk, or Gorgias) and ticketing tools like Asana or Jira
- ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers
- Right to work in the UK
Role details
- Work model: Remote
- B+ in revenue processed
Compensation
- Salary: £75,000 to £85,000
- OTE: £75,000
- Competitive salary
Benefits
- Employer-contributed private medical through our UK EOR
- Workplace pension
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Remote Technical Support Agent in Pennington employer: Tapcart
At Tapcart, we pride ourselves on fostering a dynamic and empowering work environment where every team member has the autonomy to drive real outcomes. As our first Technical Support Agent in the UK, you'll play a pivotal role in shaping our support strategy for European merchants, all while enjoying competitive benefits such as a generous salary, employer-contributed private medical care, and flexible time off. Join us to be part of a lean team that values innovation, collaboration, and personal growth in the fast-paced world of mobile commerce.
