Jobs247 is seeking a Remote Technical Support Agent for the UK, responsible for owning the support queue end to end during European hours. The role requires 3 to 5 years of technical support experience and strong Shopify knowledge.
You will triage, reproduce, and resolve tickets, maintaining disciplined queue hygiene in a fully remote, async-first environment. You should excel in written and verbal communication, simplifying complex issues for merchants, and be proficient with Intercom, Zendesk,
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Remote Shopify Support Engineer – End-to-End EU Hours in Pennington employer: Tapcart
At Tapcart, we pride ourselves on fostering a dynamic and empowering work environment where every team member has the autonomy to drive real outcomes. As our first Technical Support Agent in the UK, you'll play a pivotal role in shaping our support strategy for European merchants, all while enjoying competitive benefits such as a generous salary, employer-contributed private medical care, and flexible time off. Join us to be part of a lean team that values innovation, collaboration, and personal growth in the fast-paced world of mobile commerce.
