At a Glance
- Tasks: Plan and deliver exceptional customer experiences for events using innovative payment solutions.
- Company: Join Tapaygo, a leader in mobile payment technology with a focus on client satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to work on diverse projects.
- Why this job: Be part of exciting events and make a real difference in customer experiences.
- Qualifications: 2+ years in client-facing roles, strong communication, and problem-solving skills.
The predicted salary is between 51750 - 63250 £ per year.
Tapaygo is looking for a highly motivated and experienced individual with technical, operational client and account management expertise. This role is designed to plan and deliver a world-class customer experience for our partners and their event attendees. You will need to drive the operational deployment of our installations. Our clients may include a partner whose attendees use a mobile pay solution through an entire sports season, or a RFID cashless payment solution for a one-off weekend festival.
Key Responsibilities
- Manage the planning, design and execution of the operational rollout of our solution
- Evaluate and analyse customer needs to map out a customer journey
- Manage and build relationships with third-party vendors
- Lead with the onsite or remote testing of our solutions
- Occasionally attend site visits and client deployments
- Provide support and training for clients, third-party vendors and staff
- Provide on-going support for permanent installations and license partners
- Work closely with our project management team throughout the duration of our deployment to ensure we achieve and meet the requirements of our clients
- Collate and feedback any possible technical improvements which could be made to Tapaygo's product team
- Improve and document processes to aid client onboarding
- Ensure events are delivered on time and to the best in class quality, whilst ensuring client satisfaction
Skills & Experience
- 2+ years of experience working in a similar client-facing role in events, POS systems, RFID and/or ticketing
- Strong people skills - interpersonal skills; emotional intelligence to work with a diverse group of colleagues; collaborative style; commitment to teamwork and development of good working relationships with employees and customers
- Excellent and senior-level communication skills on a variety of platforms including phone and email
- Expert trouble-shooter and problem solver
- Fluent in English - additional languages are advantageous but not essential
- Capable of quickly absorbing new technologies
Client Services Manager in England employer: Tapaygo
Tapaygo is an attractive employer due to its focus on innovation and technology in the payment solutions industry. The company fosters a collaborative work environment where employees can grow professionally while working on exciting projects. With a commitment to delivering exceptional customer experiences, Tapaygo provides opportunities to engage with diverse clients and cutting-edge solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tapaygo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tapaygo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tapaygo:Your cover letter is your chance to shine! Tell us why you want to work at Tapaygo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tapaygo!
How to prepare for a job interview at Tapaygo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
