At a Glance
- Tasks: Lead and inspire the reception team to create unforgettable guest experiences.
- Company: Join Brindisa, where authentic food and culture come together.
- Benefits: Enjoy 28 days holiday, 35% discounts, and childcare vouchers.
- Other info: Opportunities for career growth and exciting trips to Spain!
- Why this job: Be the face of hospitality and make a lasting impression on guests.
- Qualifications: 4+ years in a fast-paced reception role with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an experienced and charismatic Reception Manager to lead our reception team (multi sites South Kensington, Battersea and Richmond) and ensure every guest enjoys a seamless, personalised experience. You will be the first and last point of contact for our guests, setting the tone for their visit and leaving a lasting impression.
About the role
- Lead, train, and inspire the reception team
- Manage reservations, enquiries, VIPs, and guest flow
- Build strong relationships with guests, ensuring memorable experiences
- Support wider restaurant operations during peak periods
- Maintain accurate reservation systems and procedures
About You
- Minimum 4 years’ experience in a similar role in a fast-paced environment
- Confident using SevenRooms and/or OpenTable
- Passionate about hospitality with excellent service standards and attention to detail
- Strong leadership, mentoring, and delegation skills
- Flexible, team-oriented, and resilient under pressure
Be part of our team
Here at Brindisa, our food is homely and authentic, with flavour always being the key factor. Above all, our food is about sharing. We celebrate the culture and dining experience of small plates. We have a direct relationship with all our suppliers, bringing their ethos and quality to the table.
We offer:
- 28-day holiday
- 35% discounts in our restaurants and our retail offerings
- Childcare vouchers
- Cycle to work scheme
- Refer a friend reward
- Opportunity to progress within the business across our sites
- Opportunity for trips to Spain to meet our producers
Reception Manager employer: Tapas Brindisa Kitchens - Richmond
Brindisa is an exceptional employer that values its team members and fosters a vibrant work culture centred around hospitality and authentic food experiences. With opportunities for professional growth, generous benefits like 28 days of holiday, substantial discounts, and unique experiences such as trips to Spain, we ensure our employees feel valued and inspired in their roles. Join us in creating memorable dining experiences while being part of a supportive and dynamic team across our beautiful locations in South Kensington, Battersea, and Richmond.
Contact Details:
Tapas Brindisa Kitchens - Richmond Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Brindisa. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your people skills! As a Reception Manager, you'll be the face of the business. Role-play common scenarios with a friend or family member to boost your confidence in handling guest interactions and managing enquiries like a pro.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've led and inspired teams in the past. Highlighting your mentoring skills will demonstrate that you can not only manage but also uplift your reception team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a role like this. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charisma into your cover letter. Remember, you're applying for a role where first impressions matter!
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and reception management. We’re looking for someone with at least 4 years in a similar role, so be specific about how your past roles have prepared you for this position.
Be Detail-Oriented:Attention to detail is key in our industry. Double-check your application for any typos or errors before hitting send. A polished application shows us that you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tapas Brindisa Kitchens - Richmond
✨Know the Company Inside Out
Before your interview, take some time to research Brindisa and their unique approach to hospitality. Understand their values, menu offerings, and what makes their dining experience special. This will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed a team in the past, particularly in high-pressure situations. Highlight your mentoring and delegation skills, as these are crucial for the role.
✨Demonstrate Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry during the interview. Share stories that reflect your commitment to providing excellent service and creating memorable experiences for guests. This passion is key to fitting into Brindisa's culture.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing VIP guests or dealing with reservation issues. Think through potential scenarios beforehand and prepare your responses. This will show that you're proactive and ready to tackle challenges head-on.
