At a Glance
- Tasks: Lead and inspire the reception team to create memorable guest experiences.
- Company: Brindisa, known for authentic food and a vibrant dining culture.
- Benefits: 28 days holiday, 35% discounts, childcare vouchers, and career progression.
- Other info: Opportunities for trips to Spain and a dynamic work environment.
- Why this job: Be the face of hospitality and make lasting impressions on guests.
- Qualifications: 4 years experience in a fast-paced reception role with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an experienced and charismatic Reception Manager to lead our reception team (multi sites South Kensington, Battersea and Richmond) and ensure every guest enjoys a seamless, personalised experience. You will be the first and last point of contact for our guests, setting the tone for their visit and leaving a lasting impression.
About the role
- Lead, train, and inspire the reception team
- Manage reservations, enquiries, VIPs, and guest flow
- Build strong relationships with guests, ensuring memorable experiences
- Support wider restaurant operations during peak periods
- Maintain accurate reservation systems and procedures
About You
- Minimum 4 years’ experience in a similar role in a fast-paced environment
- Confident using SevenRooms and/or OpenTable
- Passionate about hospitality with excellent service standards and attention to detail
- Strong leadership, mentoring, and delegation skills
- Flexible, team-oriented, and resilient under pressure
Be part of our team
Here at Brindisa, our food is homely and authentic, with flavour always being the key factor. Above all, our food is about sharing. We celebrate the culture and dining experience of small plates. We have a direct relationship with all our suppliers, bringing their ethos and quality to the table.
We offer:
- 28-day holiday
- 35% discounts in our restaurants and our retail offerings
- Childcare vouchers
- Cycle to work scheme
- Refer a friend reward
- Opportunity to progress within the business across our sites
- Opportunity for trips to Spain to meet our producers
Reception Manager in London employer: Tapas Brindisa Kitchens - Richmond
Brindisa is an exceptional employer that values its team members and fosters a vibrant work culture centred around hospitality and authentic dining experiences. With opportunities for professional growth, generous benefits such as 28 days of holiday, substantial discounts, and unique experiences like trips to Spain, we ensure our employees feel valued and inspired in their roles across our South Kensington, Battersea, and Richmond locations.
Contact Details:
Tapas Brindisa Kitchens - Richmond Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Brindisa. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charisma shine through. Remember, as a Reception Manager, you’ll be the face of the business, so make sure they see how passionate you are about creating memorable experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios or peak times. We want to see your problem-solving skills and how you keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Brindisa family.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in a fast-paced environment. We’re looking for someone who can lead and inspire, so share specific examples of how you've done this in previous roles.
Be Detail-Oriented:Attention to detail is key in our industry. Ensure your application is free from typos and clearly structured. This shows us that you take pride in your work and understand the importance of first impressions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tapas Brindisa Kitchens - Richmond
✨Know the Company Inside Out
Before your interview, make sure you research Brindisa thoroughly. Understand their values, the dining experience they offer, and their approach to hospitality. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team, handled difficult situations, or improved guest experiences. Be ready to discuss how you can bring that same energy to Brindisa.
✨Demonstrate Your Passion for Hospitality
Brindisa values a passion for hospitality, so be sure to convey your enthusiasm during the interview. Share stories about memorable guest interactions or how you've gone above and beyond to ensure a great experience. This will help you connect with the interviewers on a personal level.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about potential challenges you might encounter as a Reception Manager and how you would address them. Practising these scenarios will help you feel more confident during the interview.
