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- Tasks: Manage reservations, greet guests, and support the front-of-house team during service.
- Company: Brindisa Tapas, a vibrant restaurant known for exceptional customer service.
- Benefits: Flexible working hours, dynamic environment, and opportunities for personal growth.
- Why this job: Join a passionate team and create memorable dining experiences for guests.
- Qualifications: Experience in a host/service role, excellent communication skills, and attention to detail.
- Other info: Ideal for those who thrive in a fast-paced, friendly atmosphere.
The predicted salary is between 20000 - 30000 £ per year.
Due to the nature and size of the restaurant, this role is ideal for an experienced waiter or host with a great personality, a strong sense of responsibility, excellent organisation, and a keen attention to detail.
The Reservations Host will play a key role in representing and upholding the Brindisa vision and values, delivering outstanding customer service to every guest, from the moment they make contact with us through to their visit and departure. The goal is to ensure guests are met with a seamless, personal experience that exceeds expectations, encourages return visits, and contributes to increased revenue.
Given the small size of the restaurant, the Reservations Host will also be required to support the front-of-house team on the restaurant floor during service. While they will not be responsible for covering a full section, they will be expected to actively assist during busy periods. Working days may vary during bank holidays and festive periods.
Key Responsibilities:- Manage all reservations and walk-in bookings efficiently and accurately via SevenRooms and other channels.
- Greet all diners warmly, escort them to their tables, and present menus.
- Answer the restaurant phone promptly, handling guest communications clearly and courteously.
- Proactively minimise cancellations and inform guests of any last-minute changes.
- Support smooth floor operations during service while keeping primary focus on hosting duties.
- Provide flexible and appropriate solutions to guest requests and queries.
- Maintain high standards of service, anticipating guest needs.
- Take proactive actions such as arranging suitable seating, suggesting menu items, and helping with table service when required.
- Thank guests at the end of their visit and report any feedback to the management team.
- Maintain and update guest profiles, tags, and relevant CRM data to support marketing and personalisation efforts.
- Complete end-of-day reports in line with company standards and procedures.
We are looking for someone who:
- Is experienced in a similar hybrid host/service role
- Is confident, friendly, and exceptionally guest-focused
- Is highly organised and attentive to detail
- Communicates clearly and works well under pressure
- Is familiar with reservation systems (ideally SevenRooms)
- Is proactive, reliable, and a strong team player
Reservations Host employer: Tapas Brindisa Kitchens - London Bridge
Contact Detail:
Tapas Brindisa Kitchens - London Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Host
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu, the reservation system, and the overall vibe of Brindisa. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! As a Reservations Host, you'll need to greet guests warmly and handle queries with ease. Try role-playing with friends or family to get comfortable with different scenarios you might face.
✨Tip Number 3
Show off your organisational skills! Think about how you can manage multiple reservations and walk-ins without breaking a sweat. Maybe create a mock schedule or plan to demonstrate your ability to juggle tasks during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Brindisa Tapas London Bridge!
We think you need these skills to ace Reservations Host
Some tips for your application 🫡
Show Off Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Reservations Host, you’ll be the first point of contact for our guests, so show us how you can make them feel welcome right from the start.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in similar roles. Whether it’s managing reservations or providing top-notch customer service, we want to know how your background aligns with what we’re looking for. Be specific about your responsibilities and achievements to help us see why you’d be a great fit!
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Take the time to proofread your work and make sure everything is clear and concise. This not only reflects your organisational skills but also shows us that you care about the quality of your application.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our values and what it’s like to be part of the Brindisa team. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Tapas Brindisa Kitchens - London Bridge
✨Know the Brindisa Vision
Before your interview, take some time to research Brindisa's values and vision. Understanding their approach to customer service and how they want to create a memorable dining experience will help you align your answers with what they’re looking for.
✨Show Off Your Organisational Skills
As a Reservations Host, organisation is key. Be prepared to discuss specific examples from your past roles where you successfully managed reservations or handled busy periods. Highlight any systems or tools you used, especially if you're familiar with SevenRooms.
✨Demonstrate Your Guest-Focused Attitude
During the interview, showcase your passion for delivering outstanding customer service. Share stories that illustrate how you've gone above and beyond for guests in previous roles. This will show that you understand the importance of creating a seamless experience.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during your interview, as it’s a great way for them to see how you handle guest interactions. Practice responding to common scenarios, like managing a last-minute reservation or dealing with a guest complaint, to demonstrate your problem-solving skills.
