Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a team in delivering exceptional guest service across various platforms.
- Company: Join Tao Group Hospitality, a leader in innovative and unforgettable guest experiences.
- Benefits: Enjoy 50% staff discount, wellbeing resources, and training opportunities.
- Why this job: Be part of a dynamic team that values creativity and community impact.
- Qualifications: Experience in a supervisory role and familiarity with booking systems required.
- Other info: Flexible shifts, including evenings and weekends, are essential.
The predicted salary is between 28800 - 43200 £ per year.
1 day ago Be among the first 25 applicants
Direct message the job poster from Tao Group Hospitality
We’re looking for a professional, motivated, and detail-focused Reservations Supervisor to lead our central Reservations team at Hakkasan Mayfair. Based in our guest communications hub, you’ll guide a team of agents in delivering outstanding service across phone, email, and digital platforms, ensuring every guest interaction reflects our high standards.
As Reservations Supervisor, you’ll need to:
- Lead, train, and support the Reservations Guest Success Agents team
- Oversee daily operations, service levels, and team performance
- Handle escalated enquiries, complaints, and VIP bookings
- Collaborate with Reservations and Front of House teams
- Ensure accurate use of booking and CRM systems
- Maintain up-to-date knowledge of menus, policies, and availability
- Drive process improvements and guest satisfaction initiatives
- Demonstrate experience in a supervisory or senior guest services/call centre role
- Communicate clearly, confidently, and professionally
- Stay calm under pressure in a fast-paced environment
- Be detail-oriented with a proactive, solutions-focused mindset
- Have experience with SevenRooms, OpenTable, ResDiary or similar platforms
- Be flexible with shifts, including evenings and weekends
- Provide proof of eligibility to work in the UK
In addition to the usual benefits, such as meals on duty, uniforms, holidays, pension and life assurance, we also offer the following to all of our valued colleagues:
- 50% staff discount across all of our restaurants (including takeaway)
- Wellbeing resources such as nutritional seminars and home workouts
- Access to Maven: Resources and advice platform for your reproductive and family health journey
- Employee Assistance Programme, featuring confidential support for any of our team members whenever they need it
- Gifts for Christmas, Chinese New Year, birthdays and long service milestones
- Training and development opportunities, such as WSET, development courses, public speaking and more
- International career opportunities
- Fun activities to support chosen charities, help the environment and the communities that we live in, and to protect our planet
With over 20 years of industry experience, we consistently set the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. We strive to exceed expectations and continually reinvent the future of hospitality through our owned operations as well as partnership opportunities.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Hospitality and Restaurants
Referrals increase your chances of interviewing at Tao Group Hospitality by 2x
Get notified about new Reservations Supervisor jobs in London Area, United Kingdom .
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
Bexleyheath, England, United Kingdom 3 weeks ago
Waltham Abbey, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
Corporate Reception/Reservations Assistant Manager – Maternity Cover
London, England, United Kingdom 1 week ago
London, England, United Kingdom 16 hours ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 day ago
Corporate Reception / Reservations Assistant Manager – Maternity Cover
London, England, United Kingdom 1 week ago
Teddington, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
Teddington, England, United Kingdom 2 weeks ago
London, England, United Kingdom 15 hours ago
London, England, United Kingdom 2 months ago
Reservations & Guest Services Agent (Maternity Cover)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 16 hours ago
Hounslow, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 20 hours ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 3 months ago
Reservations & Guest Services Agent (Maternity Cover)
London, England, United Kingdom 1 month ago
Spa Reservations Agent – Maternity Cover
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Reservations Supervisor employer: Tao Group Hospitality
Contact Detail:
Tao Group Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor
✨Tip Number 1
Familiarise yourself with the specific booking and CRM systems mentioned in the job description, like SevenRooms and OpenTable. Having hands-on experience or even a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained or supported a team in previous roles. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Research Hakkasan Mayfair and its offerings thoroughly. Understanding their menus, policies, and guest expectations will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare for situational questions that assess your ability to stay calm under pressure. Think of examples from your past experiences where you handled escalated enquiries or complaints effectively, as this is crucial for the Reservations Supervisor role.
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in guest services or call centres. Emphasise any experience with booking systems like SevenRooms or OpenTable, as well as your ability to handle escalated enquiries.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your skills align with the responsibilities of a Reservations Supervisor. Mention specific examples of how you've led teams or improved service levels in previous roles.
Showcase Your Communication Skills: Since the role requires clear and professional communication, ensure your application is free from errors and flows well. Use concise language and maintain a positive tone throughout your documents.
Highlight Flexibility and Problem-Solving: Demonstrate your flexibility regarding shifts and your ability to stay calm under pressure. Provide examples of situations where you successfully resolved issues or improved processes, showcasing your proactive mindset.
How to prepare for a job interview at Tao Group Hospitality
✨Showcase Your Leadership Skills
As a Reservations Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully trained and supported team members in the past.
✨Demonstrate Problem-Solving Abilities
Handling escalated enquiries and complaints is part of the role. Think of specific examples where you've resolved difficult situations and how you maintained guest satisfaction during those times.
✨Familiarise Yourself with Relevant Systems
Knowledge of booking and CRM systems like SevenRooms or OpenTable is crucial. Brush up on these platforms and be ready to explain how you've used them in previous roles.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, as you'll need to convey information professionally to both guests and your team.
