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For Companies At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences in a fine-dining setting.
- Company: Join Hakkasan Mayfair, a modern and luxurious Chinese restaurant in London.
- Benefits: Enjoy 50% staff discount, wellbeing resources, and training opportunities.
- Why this job: Embark on a rewarding hospitality journey with growth prospects and a vibrant team culture.
- Qualifications: 4 years of experience in a similar role, preferably in a luxury venue.
- Other info: Flexible full-time hours and opportunities for international career growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for an opportunity to work in a modern, fine-dining Chinese restaurant in London? If so, look no further! Hakkasan Mayfair are on the hunt for a talented Reception Manager to join our team. It's not just a job; it's a chance to embark on a journey within the hospitality industry as a Reception Manager. Plus, enjoy fantastic benefits, huge growth prospects, and of course, some delicious food!
The ideal Reception Manager has:
- A minimum of 4 years experience in a similar role and within a fast-paced environment. Experience in a luxury venue would be a distinct advantage;
- Excellent knowledge of Seven Rooms;
- Passionate about delivering excellent guest experiences with a friendly disposition to smile;
- Exceptional service standards with attention to detail and experienced in guest profiling and recognition;
- Leadership and delegation skills including the ability to train and mentor the Reception Team;
- Impeccable appearance and interpersonal skills with a good command of English is essential;
- Ability to work under pressure and willingness to work as part of a team;
- Availability to work full-time and be flexible;
- Proof of eligibility to work in the United Kingdom.
In addition to the usual benefits, such as meals on duty, uniforms, holidays, pension and life assurance, we also offer the following to all of our valued colleagues:
- 50% staff discount across all of our restaurants (including takeaway);
- Wellbeing resources such as nutritional seminars and home workouts;
- Access to Maven: Resources and advice platform for your reproductive and family health journey;
- Employee Assistance Programme, featuring confidential support for any of our team members whenever they need it;
- Gifts for Christmas, Chinese New Year, birthdays and long service milestones;
- Training and development opportunities, such as WSET, development courses, public speaking and more;
- International career opportunities;
- Fun activities to support chosen charities, help the environment and the communities that we live in, and to protect our planet.
Contact Detail:
Tao Group Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Seven Rooms, as it's a key system used in luxury venues like Hakkasan. Understanding its features and how to optimise guest experiences through it can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained and mentored teams in the past. This will demonstrate your capability to lead the Reception Team effectively.
✨Tip Number 3
Research Hakkasan's unique dining experience and their approach to guest service. Being able to discuss their values and how you align with them during an interview can make a strong impression.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, as this role requires working in a fast-paced environment. Sharing specific examples will highlight your ability to maintain exceptional service standards under stress.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in fast-paced and luxury environments. Emphasise your leadership skills and any specific knowledge of systems like Seven Rooms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering excellent guest experiences. Mention specific examples from your past roles that demonstrate your skills and achievements.
Highlight Your Interpersonal Skills: In your application, focus on your interpersonal skills and ability to work under pressure. Provide examples of how you've successfully trained or mentored team members in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reception Manager role.
How to prepare for a job interview at Tao Group Hospitality
✨Showcase Your Experience
Make sure to highlight your previous experience in similar roles, especially in fast-paced or luxury environments. Be prepared to discuss specific situations where you excelled in guest service and how you managed your team.
✨Demonstrate Your Knowledge of Seven Rooms
Since knowledge of Seven Rooms is a key requirement, brush up on its features and functionalities. Be ready to explain how you have used it in the past to enhance guest experiences or streamline operations.
✨Exude Passion for Guest Experiences
During the interview, convey your passion for delivering exceptional guest experiences. Share anecdotes that illustrate your friendly disposition and attention to detail, as these qualities are crucial for the role.
✨Prepare for Leadership Questions
Expect questions about your leadership style and how you train and mentor your team. Think of examples where you successfully delegated tasks or resolved conflicts, showcasing your ability to lead under pressure.
