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For Companies At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences in a fine-dining setting.
- Company: Join Hakkasan Mayfair, a modern and luxurious Chinese restaurant in London.
- Benefits: Enjoy 50% staff discount, wellbeing resources, training opportunities, and festive gifts.
- Why this job: Embark on a rewarding hospitality journey with growth prospects and a vibrant team culture.
- Qualifications: 4 years of experience in a similar role, excellent service standards, and leadership skills required.
- Other info: Flexible full-time hours and opportunities for international career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for an opportunity to work in a modern, fine-dining Chinese restaurant in London? If so, look no further! Hakkasan Mayfair are on the hunt for a talented Reception Manager to join our team. It’s not just a job; it’s a chance to embark on a journey within the hospitality industry as a Reception Manager. Plus, enjoy fantastic benefits, huge growth prospects, and of course, some delicious food!
The ideal Reception Manager has:
- A minimum of 4 years experience in a similar role and within a fast-paced environment. Experience in a luxury venue would be a distinct advantage;
- Excellent knowledge of Seven Rooms;
- Passionate about delivering excellent guest experiences with a friendly disposition to smile;
- Exceptional service standards with attention to detail and experienced in guest profiling and recognition;
- Leadership and delegation skills including the ability to train and mentor the Reception Team;
- Impeccable appearance and interpersonal skills with a good command of English is essential;
- Ability to work under pressure and willingness to work as part of a team;
- Availability to work full-time and be flexible;
- Proof of eligibility to work in the United Kingdom.
In addition to the usual benefits, such as meals on duty, uniforms, holidays, pension and life assurance, we also offer the following to all of our valued colleagues:
- 50% staff discount across all of our restaurants (including takeaway);
- Wellbeing resources such as nutritional seminars and home workouts;
- Access to Maven: Resources and advice platform for your reproductive and family health journey;
- Employee Assistance Programme, featuring confidential support for any of our team members whenever they need it;
- Gifts for Christmas, Chinese New Year, birthdays and long service milestones;
- Training and development opportunities, such as WSET, development courses, public speaking and more;
- International career opportunities;
- Fun activities to support chosen charities, help the environment and the communities that we live in, and to protect our planet.
Contact Detail:
Tao Group Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Seven Rooms, as it's a key system used in the role. Understanding its features and functionalities will not only help you stand out but also demonstrate your commitment to delivering excellent guest experiences.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained or mentored team members in previous roles. This will highlight your ability to lead the Reception Team effectively.
✨Tip Number 3
Research Hakkasan Mayfair's unique offerings and service standards. Being knowledgeable about their menu and dining experience will allow you to engage in meaningful conversations during the interview.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. Providing specific examples of how you've maintained exceptional service standards in fast-paced environments will demonstrate your suitability for the role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality, particularly in reception management. Emphasise your leadership skills and any experience you have in luxury venues, as this is a distinct advantage for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent guest experiences. Mention specific examples from your past roles where you demonstrated exceptional service standards and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Seven Rooms and any other relevant software or systems. Also, mention your ability to work under pressure and your flexibility in working hours, as these are key requirements for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reception Manager.
How to prepare for a job interview at Tao Group Hospitality
✨Showcase Your Experience
Make sure to highlight your previous experience in similar roles, especially in fast-paced or luxury environments. Be prepared to discuss specific situations where you excelled in guest service and how you managed your team effectively.
✨Demonstrate Knowledge of Seven Rooms
Since knowledge of Seven Rooms is essential for this role, brush up on its features and functionalities. Be ready to explain how you would use it to enhance guest experiences and streamline operations.
✨Exude Passion for Hospitality
Your enthusiasm for delivering excellent guest experiences should shine through during the interview. Share stories that illustrate your passion for hospitality and how you go above and beyond to ensure guests leave with a smile.
✨Prepare for Leadership Questions
As a Reception Manager, you'll need strong leadership skills. Prepare to answer questions about how you've trained and mentored team members in the past, and be ready to discuss your approach to delegation and managing under pressure.
