At a Glance
- Tasks: Support and resolve IT issues for clients while mentoring junior engineers.
- Company: Award-winning Managed Service Provider with a positive workplace culture.
- Benefits: 25 days holiday, flexible working, healthcare plan, and gym discounts.
- Other info: Opportunities for professional development and career progression.
- Why this job: Join a growing team and make a real impact in IT support.
- Qualifications: 2+ years IT experience, strong knowledge of Windows and Microsoft 365.
The predicted salary is between 30000 - 37000 £ per year.
- Role: 2nd Line IT Engineer
- Type: Full Time, Permanent
About the Role
My client, a well-established and multi-award-winning Managed Service Provider, is looking to recruit an experienced 2nd Line Engineer to join their growing technical team.
This is a fantastic opportunity to join a business that has built a strong reputation for technical excellence, staff development, and a genuinely positive workplace culture.
My client has achieved consistent year-on-year growth and holds accreditations across IT security, cloud, and managed services, including recognised partner-level status with leading security vendors.
They pride themselves on investing in their people, supporting internal progression, and creating an environment where employees can thrive both professionally and personally.
The Role
The Tier 2 team is responsible for supporting, investigating, and resolving issues across my client's MSP customer base, ensuring all tickets are handled promptly and to a high standard.
Key Responsibilities
- Acting as first point of contact for incoming support calls, emails, and remote sessions where required
- Serving as an escalation point for apprentice and Tier 1 engineers
- Logging all support interactions accurately and keeping clients updated throughout
- Managing incidents and requests in line with agreed SLAs
- Supporting continuous improvement initiatives alongside the Tier 2 Manager
- Mentoring and supporting apprentice and Tier 1 engineers
- Liaising daily with clients on open tickets and managing expectations
- Working with clients’ third-party suppliers and vendors as needed
- Maintaining and improving cloud infrastructure
- Drafting Requests for Change
- Managing client on/offboarding processes end-to-end
- Keeping client documentation accurate and up to date
- What We’re Looking For
Essential
- Strong knowledge of Windows 11 installation and configuration
- Strong knowledge of mac OS installation and configuration
- Solid experience with the Microsoft 365 administrative suite (Intune, Share Point, Teams, Exchange, Entra ID)
- Exposure to email filtering technologies (e. g. Mimecast, Barracuda, or similar)
- Exposure to Microsoft Server operating systems and server roles
- Working knowledge of networking fundamentals (firewalls, switches, wireless)
- At least 2 years' experience supporting medium-to-large businesses
- Good scripting and automation knowledge
- Excellent communication and customer service skills
- Strong troubleshooting and problem-resolution ability
- Comfortable working independently under pressure
- Minimum 3 years' IT experience in a corporate or service-based environment
- Full driving licence and own transport
- Willingness to undergo a DBS check
Desirable
- Relevant security/firewall vendor certifications
- Microsoft certifications (e. g. MS-102, MD-102, MS-700, AZ-900)
- Apple support certifications
- Comp TIA A+
- Wireless management platform experience
- Group Policy/Intune policy deployment experience
- Previous MSP experience
- What’s on Offer
- 25 days' holiday, rising with service, plus bank holidays
- Flexible/hybrid working options
- Healthcare cash plan
- Discounted gym membership
- Cycle to work scheme
- Electric vehicle scheme
- Paid charity day
- On-site parking
- #J-18808-Ljbffr
2nd Line IT Engineer in Oxford employer: Tank Recruitment
Join a dynamic technology team in London as a Lead Python Developer, where you will not only enhance your technical skills but also play a pivotal role in shaping the future of software development. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures you have ample opportunities for professional development and mentorship. Experience a collaborative culture that values innovation and encourages you to stay hands-on with coding, all within a vibrant city known for its tech advancements.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Engineer in Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tank Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tank Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tank Recruitment!
✨Direct Apply to Tank Recruitment
Let's not forget to apply directly through the Tank Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Engineer in Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tank Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tank Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tank Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
