At a Glance
- Tasks: Lead operational systems strategy and drive technology enhancements for business growth.
- Company: Ambitious tech-led organisation focused on operational excellence.
- Benefits: Competitive salary, hybrid work model, and comprehensive benefits package.
- Other info: Opportunity to build scalable models and lead high-performing teams.
- Why this job: Shape the future of operations and technology in a dynamic environment.
- Qualifications: Proven experience in operational leadership and technology transformation.
The predicted salary is between 60000 - 80000 £ per year.
We're working exclusively with an ambitious, technology-led organisation that is investing heavily in its operational capabilities. This newly created leadership position offers the opportunity to shape how technology, operations and business change come together to support future growth.
This is a strategic and hands-on role, ideal for someone who thrives on improving business performance through technology, process optimisation and operational leadership.
The Opportunity
You'll take ownership of the organisation's operational systems strategy, ensuring that technology enhancements, operational improvements and business change initiatives are delivered in a structured, commercially focused way. Working across multiple business functions, you'll lead a high-performing team while acting as the bridge between operational stakeholders, technical specialists and third-party technology partners. The successful individual will play a key role in building scalable operating models, driving continuous improvement and ensuring that technology supports exceptional customer outcomes.
Key Responsibilities
- Own and deliver the roadmap for operational systems, business change and process improvement.
- Lead cross-functional change initiatives from planning through to successful implementation.
- Manage and develop an internal operational technology team, providing leadership, coaching and clear prioritisation.
- Identify opportunities to improve efficiency, automate manual processes and enhance customer experience.
- Work closely with senior stakeholders to translate business objectives into practical delivery plans.
- Ensure projects are prioritised based on commercial value, operational impact and business risk.
- Oversee relationships with external technology partners and suppliers, ensuring effective delivery and accountability.
- Establish governance around operational change, ensuring initiatives are well-managed, measurable and sustainable.
- Produce meaningful reporting on delivery performance, operational metrics and continuous improvement activity.
- Champion a culture of collaboration, innovation and operational excellence.
About You
We're looking for an experienced operational leader who understands how technology can transform business performance. You'll bring:
- Experience leading operational change within a complex, fast-paced organisation.
- Strong experience working with insurance platforms, policy administration systems, CRM platforms and operational technology.
- Hands-on experience with one or more leading platforms such as Acturis, Instanda, Salesforce or SchemeServe, alongside an understanding of system integrations and operational workflows.
- Experience working alongside software development teams, managing delivery backlogs, releases and system enhancements.
- Experience working with third-party software providers and technology partners.
- A proven track record of delivering operational improvement, business transformation and continuous improvement initiatives.
- Excellent stakeholder management skills with the ability to influence senior leaders across the business.
- Strong commercial awareness and the ability to prioritise work based on business value, customer impact and operational risk.
- Experience leading, coaching and developing high-performing teams.
- The ability to translate complex technical concepts into clear, business-focused language.
Experience within a regulated industry would be advantageous but is by no means essential.
Head of Operations and Technology Delivery employer: Tank Recruitment
Join a forward-thinking, technology-driven organisation that prioritises innovation and operational excellence. With a hybrid working model in the UK, we offer competitive salaries and a range of benefits, fostering a collaborative culture where your leadership can drive meaningful change. You'll have ample opportunities for professional growth while working with cutting-edge technology to enhance business performance and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations and Technology Delivery
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Operations and Technology Delivery at Tank Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Tank Recruitment or be willing to refer you for that Head of Operations and Technology Delivery position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Tank Recruitment who’s on the lookout for their next Head of Operations and Technology Delivery star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Operations and Technology Delivery role at Tank Recruitment!
We think you need these skills to ace Head of Operations and Technology Delivery
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Tank Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Tank Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Tank Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
