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For Companies At a Glance
- Tasks: Lead project delivery and ensure high-quality service for clients.
- Company: Fast-growing Managed Service Provider in Bristol with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team with clear metrics and a structured operating framework.
- Why this job: Be the key player in driving project success and shaping the future of service delivery.
- Qualifications: 5+ years in MSP or IT consultancy, with strong project management skills.
The predicted salary is between 50000 - 65000 £ per year.
Permanent - Hybrid - Bristol
On behalf of a key client in the Bristol area, we are looking for a Service Delivery Manager to join a high-growth, Bristol-based Managed Service Provider (MSP). This isn't just a "ticket-managing" role. You will have full ownership of the Professional and Digital Services delivery function, building the operating discipline and commercial structure needed to scale through 2026 and beyond.
The Mission
You'll be the bridge between technical excellence and commercial success. Your goal is to drive disciplined project delivery - from scoping and SOW quality to final invoicing - ensuring every project hits its margin targets while maintaining the high quality customers expect.
What You'll Own
- Commercial P&L: Driving gross margin for all project-based work.
- End-to-End Lifecycle: Owning scoping, SOWs, change-order governance, and customer sign-off.
- Team Leadership: Managing and developing a team of Project Engineers and Digital Developers.
- Strategic Voice: Attending weekly leadership meetings to contribute to overall delivery strategy.
- Operational Excellence: Refining the "way we work" using tools like HaloPSA and structured frameworks.
Who You Are
The Experience: 5+ years in an MSP, IT consultancy, or tech professional services environment.
The Mindset: You understand the economics of project work - the difference between scope and change, and why gross margin matters.
The Literacy: Solid technical understanding of Microsoft Cloud (M365/Azure), networking, and security. You don't need to be the deepest engineer, but you must be able to challenge an estimate or validate a scope.
The Drive: You're motivated by building structure where there is currently goodwill and effort, but inconsistent process.
Why This Role?
This is a hybrid role based in Bristol (typically 3 days office / 2 remote). It offers a "seat at the table" in a business that uses a structured operating framework (EOS) to ensure every team member has clear metrics, priorities, and support.
Service Delivery Manager in Bristol employer: Tank Recruitment
Contact Detail:
Tank Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSPs or tech consultancy. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss specific projects you've managed, focusing on how you drove gross margin and ensured quality delivery. Use real examples to demonstrate your understanding of project economics.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re all about finding the right fit, and applying directly helps us see your enthusiasm for the role. Plus, it gives you a better chance to stand out!
✨Tip Number 4
Be ready to ask questions during interviews! Show your strategic mindset by asking about the company’s delivery strategy and how they measure success. This not only shows your interest but also helps you gauge if it’s the right place for you.
We think you need these skills to ace Service Delivery Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing project delivery and any relevant technical skills, especially around Microsoft Cloud and project economics.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven project success and improved processes in previous roles, showing us your strategic mindset.
Showcase Your Leadership Skills: Since team leadership is key, don’t forget to mention your experience in managing teams. Talk about how you’ve developed talent and fostered collaboration to achieve project goals.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get all the updates directly from us!
How to prepare for a job interview at Tank Recruitment
✨Know Your Numbers
As a Service Delivery Manager, you'll need to demonstrate your understanding of P&L and gross margin. Brush up on your financial metrics and be ready to discuss how you've driven profitability in past projects. This shows you’re not just about managing tasks but also about the bottom line.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles. Think about specific challenges you faced and how you motivated your team to overcome them. Highlighting your ability to develop talent will resonate well with interviewers looking for someone to manage Project Engineers and Digital Developers.
✨Understand the Tech Landscape
Familiarise yourself with Microsoft Cloud services, networking, and security. You don’t need to be an engineer, but being able to discuss technical concepts confidently will help you challenge estimates and validate scopes during the interview. It’s all about bridging that gap between tech and commercial success.
✨Be Ready to Discuss Process Improvements
Think about how you've refined processes in your previous roles. Be prepared to share specific examples of how you’ve implemented structured frameworks or tools like HaloPSA to enhance operational excellence. This will show that you’re proactive and focused on continuous improvement.