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For Companies At a Glance
- Tasks: Resolve complex tech issues and mentor junior engineers in a dynamic environment.
- Company: Established Bristol-based team known for strong engineering discipline.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and innovation.
- Why this job: Be a key contributor to technical processes and make a real impact.
- Qualifications: 2+ years in 2nd line support with M365 proficiency and networking knowledge.
The predicted salary is between 30000 - 40000 £ per year.
On behalf of a key client, we are looking for a 2nd Line Engineer to join an established Bristol-based team known for its strong engineering discipline and high-quality service. If you want a role where you aren't just a 'ticket-closer' but a mentor and a key contributor to technical processes, this is for you.
The Role
As a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You'll be working within a modern tech stack (Microsoft 365, Azure, Intune, and high-level networking) to support a diverse SME customer base.
Key responsibilities include:
- Technical Escalations: Resolving complex issues across M365 (Exchange, SharePoint, Teams), Intune, and Entra ID.
- Infrastructure & Networking: Troubleshooting firewall rules, VPNs, VLANs, and hybrid identity setups.
- Mentorship: Supporting 1st line and apprentice engineers through pair-troubleshooting and knowledge transfer.
- Continuous Improvement: Identifying recurring ticket patterns and authoring runbooks to improve team efficiency.
Who You Are
Experience: 2+ years in an MSP 2nd line role or a senior in-house IT support position.
M365 Mastery: Proficient in admin tasks; certifications like MS-900 are expected, while MS-102 or endpoint admin certs are highly preferred.
Networking Knowledge: Solid understanding of DNS, DHCP, and firewalls (experience with Aruba, Ubiquiti, or DrayTek is a plus).
Tooling: Familiarity with PSA/RMM tools like HaloPSA and Datto (or equivalents like ConnectWise or NinjaOne).
Communication: Calm, clear, and professional written communication skills.
2nd Line Support in Bristol employer: Tank Recruitment
Contact Detail:
Tank Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support in Bristol
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. You never know who might be looking for a 2nd Line Engineer just like you, and personal connections can make all the difference.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your troubleshooting projects or runbooks. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to M365, networking, and troubleshooting. Practising with a friend can help you articulate your thought process clearly.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by our team directly, so don’t miss out!
We think you need these skills to ace 2nd Line Support in Bristol
Some tips for your application 🫡
Show Off Your Skills: When you're writing your application, make sure to highlight your experience with M365 and networking. We want to see how you've tackled complex issues in the past, so don’t hold back on those examples!
Be Clear and Concise: We love a good communicator! Keep your written application clear and to the point. Use professional language but let your personality shine through – we want to get to know you!
Tailor Your Application: Make sure to tailor your application to the role. Mention specific tools and technologies from the job description that you’re familiar with. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tank Recruitment
✨Know Your Tech Stack
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've resolved complex issues using these tools. This shows that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Mentorship Skills
Since the role involves mentoring 1st line and apprentice engineers, think of examples where you've supported others in a technical capacity. Share how you’ve helped colleagues troubleshoot or improve their skills, as this will highlight your leadership potential.
✨Prepare for Networking Questions
Expect questions about networking concepts like DNS, DHCP, and firewalls. Brush up on your understanding of these topics and be prepared to explain how you've applied this knowledge in past roles. If you have experience with specific brands like Aruba or Ubiquiti, mention that too!
✨Communicate Clearly and Calmly
During the interview, focus on maintaining a calm and professional demeanour. Practice articulating your thoughts clearly, especially when discussing technical issues. Good communication is key in support roles, so demonstrate that you can convey complex information simply.