Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve technical issues and improve their experience with our platform.
- Company: Join Tanium, a leading tech company known for innovation and collaboration.
- Benefits: Enjoy competitive pay, hybrid work, and volunteer time off to give back.
- Why this job: Make a real impact by enhancing customer satisfaction and mastering new tech skills.
- Qualifications: Technical skills in networking, security, or programming; problem-solving mindset required.
- Other info: Be part of a diverse team with excellent growth opportunities and a supportive culture.
The predicted salary is between 30000 - 50000 £ per year.
This is a hybrid position, which will require in person attendance 3 times a week in our Reading office.
The Basics
At Tanium, our Support Engineer fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role will report to a Support Manager.
As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.
What You’ll Do
- Assisting customers by:
- Triaging inbound support cases
- Solving customer support cases
- Working with other Support Engineers to assist with their assigned cases
- Answering customer questions in the Tanium community site
- Improve customer experience by:
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience
We’re Looking For
Education
- Associates degree or equivalent experience required
- BS degree in Computer Science, MIS, or similar experience a plus
Experience and Skills
Must Haves
- 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming.
- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
- Aptitude for comprehending complex troubleshooting.
- Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time.
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues.
Good to Have
- Prior experience and breadth of knowledge needed to support customers
- Hands‑on Tanium experience
- Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
- For Federal Roles only:
- Security clearance or ability to obtain a security clearance may be required
- 8140.1 training/8570 certification may be required
- Prior military service in a related field (e.g. Navy Cryptologic Technician – Networks, USAF 3D or 1B, Army 17C or 35Q, 25D, etc.) a plus
- Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
About Tanium
Tanium delivers the industry\’s only true real‑time cloud‑based endpoint management and security offering. Its platform is real‑time, seamless, and autonomous, allowing security‑conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost and risk. Securing more than 32M endpoints around the world, Tanium\’s customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world\’s biggest technology companies, system integrators and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn, X.
Mission
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Team Care
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care most.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
#J-18808-Ljbffr
Associate Technical Support Engineer employer: Tanium
Contact Detail:
Tanium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Technical Support Engineer
✨Tip Number 1
Get to know the company! Research Tanium and understand their products and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your troubleshooting skills and be ready to discuss your past experiences. Think of specific examples where you solved complex problems, as this will showcase your expertise.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Associate Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Technical Support Engineer role. Highlight your technical skills and relevant experience, especially in networking, security, and troubleshooting. We want to see how you can bring value to our team!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in the past. We love candidates who can break down issues and convey their thought process clearly. This will show us that you have the right mindset for the role!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon unless it's necessary, and make sure your key points stand out. We appreciate clarity and want to understand your qualifications quickly!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Tanium
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in networking, security, and scripting. Be ready to discuss specific technologies you've worked with and how they relate to the Tanium platform. This will show that you're not just familiar with the basics but can dive deep into technical discussions.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to break down issues and convey solutions effectively, which is crucial for a Support Engineer role.
✨Understand Customer Experience
Since customer satisfaction is key, think about how you've improved user experiences in previous roles. Be ready to share specific instances where your actions led to positive outcomes for customers. This will highlight your proactive approach to support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the challenges the Support Engineers face. This shows your genuine interest in the role and helps you assess if Tanium is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.