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- Tasks: Support Tigercat customers with technical assistance and problem resolution across the South Island.
- Company: Join CablePrice, a leading supplier of construction machinery in New Zealand.
- Benefits: Enjoy competitive pay, free health insurance, and discounts from top brands.
- Why this job: Be part of a supportive team with opportunities for growth and development.
- Qualifications: Must have strong communication skills and a commitment to health and safety.
- Other info: Flexible work location and a chance to work with cutting-edge machinery.
The predicted salary is between 30000 - 42000 £ per year.
Location: Christchurch City, Canterbury
Job type: Full time
Duration: Permanent
Company benefits: Competitive Salary + Free Health Insurance
Description:
Role can be based in any location. Full-time opportunity in a leading OEM with long term job security. Commitment to our employees with ongoing training and development.
Are you ready to transition away from the daily workshop grind, get into a largely autonomous regional role, and work with the rest of our network to give Tigercat customers the best support experience around? This could be your next career move.
About the Opportunity:
This position comes at an exciting time as CablePrice has just been appointed as the New Zealand importer and distributor for Tigercat forestry and off-road industrial machinery. We are looking for a highly qualified Equipment Technician to join our Product Support team. You will be providing prompt technical/practical support, problem resolution and be the go-to person for our South Island branches when they need assistance supporting Tigercat customers. You will need to keep up to date with changes and improvements in the market and be an expert primarily (but not limited to) the Tigercat range. With flexibility around work location, you will also be expected to take an active role in new machine set-up and supporting the sales team with delivery in the region.
To be successful in this role you will have:
- Health and Safety Commitment, it is our number one priority here at CablePrice.
- The ability to advise and assist with fault diagnosis, repairs, and planning of machine modifications where required.
- Provide clear and concise explanations of product features and troubleshooting steps.
- Pride in delivering excellent customer service and maintaining lasting relationships with all stakeholders.
- Excellent communication and problem-solving skills.
- In depth current industry knowledge.
- Detailed knowledge of Tigercat product range will be advantageous.
- A 'can do' attitude that keeps you going when the going gets tough.
In Return, We Offer:
- Competitive pay rate: A rewarding salary, dependent on skills and experience.
- Company Health Insurance: We offer Southern Cross's 'Wellbeing One' plan to our staff and also have discounted premiums for your immediate family.
- Training & Career Development Opportunities: We invest in our employees with ongoing coaching, training, and professional development as well as succession planning and we look to promote from within.
- Boost Employee Benefits Program: Boost connects our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores.
- Stability: Work for a well-established, reputable company in a permanent full time position with long term job security.
- Company culture: Supportive management who value your input in finding new and improved ways to achieving success.
- Refer a friend Bonus: Employees can earn up to $2000 with a successful referral.
- Employee Assistance Programme (EAP): Enables employees to access services to address personal and professional challenges, enhancing their wellbeing, and promoting happiness and productivity in the workplace.
About us:
CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts, and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat, Bell Equipment, HSC Cranes, Montabert, and Isuzu Industrial Engines. We are also an authorised sales, parts, and service dealer for Isuzu Trucks in Wellington.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
Ready to be part of a dynamic environment and grow with a trusted brand? Apply now and take the next step in your career with CablePrice.
Product Support Specialist South Island - Tigercat employer: Tangram
Contact Detail:
Tangram Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist South Island - Tigercat
✨Tip Number 1
Familiarise yourself with the Tigercat product range. Understanding the features and common issues of these machines will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or industry professionals who have experience with CablePrice or Tigercat products. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the hiring process.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully diagnosed and resolved technical issues, as this is a key aspect of the Product Support Specialist role.
✨Tip Number 4
Showcase your customer service experience. Be ready to explain how you've built and maintained relationships with clients, as delivering excellent support is crucial for this position.
We think you need these skills to ace Product Support Specialist South Island - Tigercat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Product Support Specialist role. Emphasise your technical expertise, customer service experience, and any knowledge of Tigercat products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for CablePrice and how your background makes you a great fit for their team.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved technical issues in the past. This will demonstrate your ability to support customers effectively.
Show Commitment to Health and Safety: Since health and safety is a priority for CablePrice, include any relevant certifications or experiences that showcase your commitment to maintaining a safe working environment.
How to prepare for a job interview at Tangram
✨Know Your Tigercat Products
Familiarise yourself with the Tigercat product range and any recent developments in their technology. Being able to discuss specific features and benefits will demonstrate your expertise and commitment to providing excellent support.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Highlighting your problem-solving abilities will reassure the interviewers that you can handle the challenges of the role.
✨Emphasise Customer Service
Be ready to discuss how you have delivered exceptional customer service in previous roles. This position requires maintaining strong relationships with stakeholders, so showcasing your interpersonal skills is crucial.
✨Demonstrate a Safety Commitment
Since health and safety is a top priority for CablePrice, be prepared to talk about your understanding of safety protocols and how you have implemented them in your previous work environments.
