At a Glance
- Tasks: Be a friendly go-between for residents and management, ensuring their needs are met.
- Company: Join Tanglewood Avocet House, a caring community focused on making a difference.
- Benefits: Enjoy competitive pay, free meals, training, and discounts with the Blue Light card.
- Other info: Flexible shifts and ongoing support to help you grow in your career.
- Why this job: Make a real impact in residents' lives while building meaningful relationships.
- Qualifications: No experience needed, just a passion for helping others and great communication skills.
The predicted salary is between 21600 - 21600 £ per year.
If you’re passionate, caring and looking for a rewarding job with excellent training, great opportunities and share the same Unique Vision and Values as us:
- United
- Nurturing
- Innovative
- Quality
- Understanding
- Empathetic
Join our team at Tanglewood Avocet House and make a real difference.
Experience:
- Ability to communicate effectively at all levels
- Genuine interest in working with client group
- Excellent interpersonal skills
- Satisfactory DBS check and check against the ISA List (where applicable)
- Smart appearance
Key Responsibilities:
- The post is intended to be a concierge/buddy service. A go-between from resident and management.
- A listening ear to pass on any concerns or queries. Attending to any needs or issues that might arise on a day-to-day basis.
- The Lifestyle Assistant needs to get to know each resident and their needs to ensure residents settle into Tanglewood happily and have a positive experience.
- Making residents feel at home and welcome, the Lifestyle Assistant plays a key role in supporting that transition.
- Ensure their own personal space feels as homely as residents want it to be.
- Be aware of residents’ birthdays – inform the kitchen and the entertainments team (log in diary).
- Introduce yourself, find out about the resident, their hobbies, interests and personalities. Get to know them and become friends.
- Introduce yourself to their family members/friends, obtain contact details so you can keep in touch on behalf of the resident.
- Ensure your residents are comfortable and liaise as necessary with housekeeping/maintenance/care team leaders/catering/hairdressing/chiropody and activities etc.
- Ensure residents are aware of the activities programme. Ensure they are able to attend any activity they might wish to attend.
- Help with correspondence/banking/shopping/post office/library/booking a table at a restaurant/keeping in touch with family/e-mailing/phoning etc.
- Liaise by e-mail/phone with family members. Alert family members to matters of interest in the home (e-mail photos etc.).
- Facilitate personal shopping trips for residents – to buy clothing etc., trips to bank and post office.
- Offer to take residents out for coffee, walks around town whatever seems appropriate to each individual.
- Spend one-to-one time, e.g. looking at photo albums, general chatting, reading, and talking.
- Use the lifestyle budget – occasionally just to brighten someone’s day (small bunch of flowers if they have been down etc., a coffee or ice cream while out etc.)
- Spend time getting to know residents’ families. Build up a relationship with them so they know they can talk to you in confidence or ask you to arrange any special treat.
- Plan trips which might be appropriate and organise transport, venues etc.
- Encourage residents to socialise together. Perhaps arrange a tea party/coffee morning.
- Identify specific personal activities; discuss with the Activities Co-Ordinator.
- Liaise with the activities team and if you feel the residents would like a specific activity that is not available on the programme, arrange it yourself.
- Assist residents at certain activities (clothing sales etc. or fayres and help them with their personal allowance and spending, ensuring receipts are forwarded to Home Administrator.
- Accompany residents into town (either by car or on foot).
- Actively market Tanglewood and promote a positive personal and professional attitude within the local community, ensuring the good reputation of the home.
- Adapt and create an atmosphere that suits individual residents and their needs.
- Maintain a record of how you have assisted individual residents.
- Attend funerals as necessary.
This list is not exhaustive and it really is one of the more rewarding roles within care. You are the centre of the resident’s world, you keep them grounded and stimulated and it can help them physically and mentally retain their independence.
If you would like to be considered for the position then please do get in touch! You don’t need experience to begin your career with us, so do get in touch. We value our staff and if you want to make a difference for yourself and our residents then apply!
Tanglewood have competitive rates of pay, stability in shift patterns and an abundance of benefits:
- Free tunic when you begin
- Meals included on shift
- Induction and initial training for the role you begin
- Ongoing refresher training, staff development and unique training tailored to your route
- Staff wellbeing support
- Time and a half on all bank holidays
- Refer a friend scheme
- Access to Blue Light card (discounts on high street brands, hotels, festivals, motoring, mobile phone, holidays, cinemas, health and fitness, gyms, supermarket shopping)
- Access to free Will writing service.
Job Type: Full-time
Salary: £10.42 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Schedule: Day shift
Ability to commute/relocate: Wyberton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Resident Experience Concierge for Care Home in Boston employer: Tanglewood Care Services Ltd.
At Tanglewood Avocet House, we pride ourselves on creating a nurturing and innovative work environment where our staff are valued and supported. With competitive pay, comprehensive training, and a strong focus on employee wellbeing, we offer meaningful opportunities for personal and professional growth. Join us in making a real difference in the lives of our residents while enjoying unique benefits like free meals and discounts through the Blue Light card.
Contact Details:
Tanglewood Care Services Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Concierge for Care Home in Boston
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tanglewood's values and mission. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills! As a Resident Experience Concierge, being a good listener is key. Think of examples from your past where you've helped someone feel heard and understood, and be ready to share those stories.
✨Tip Number 3
Show your passion for care! During your interview, express why you want to work in a care home. Share any personal experiences or motivations that drive you to support residents and enhance their lives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and leave a positive impression on the hiring team.
We think you need these skills to ace Resident Experience Concierge for Care Home in Boston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for caring and helping others shine through. We want to see that you genuinely care about making a difference in residents' lives!
Tailor Your Application:Make sure to tailor your application to highlight your interpersonal skills and any relevant experiences. Mention how you can be a listening ear and a friendly face for our residents.
Be Yourself:Don’t be afraid to show your personality! We’re looking for someone who can connect with our residents, so let your unique qualities come through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tanglewood Care Services Ltd.
✨Know the Residents
Before your interview, take some time to think about how you would get to know the residents. Consider what questions you might ask them to learn about their interests and hobbies. This shows that you genuinely care about making their experience positive.
✨Show Your Empathy
During the interview, be prepared to share examples of how you've shown empathy in past roles. Whether it's listening to someone's concerns or helping someone feel comfortable, demonstrating your understanding and compassion is key for this role.
✨Dress Smartly
First impressions matter! Make sure you dress smartly for your interview. A neat appearance reflects your professionalism and respect for the role you're applying for, especially in a care home environment.
✨Ask Thoughtful Questions
Prepare some thoughtful questions to ask during the interview. Inquire about the activities programme or how the team supports residents' individual needs. This not only shows your interest but also helps you understand how you can contribute to the team.
