Logistics Coordinator

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type - from straight to coily - and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way.

The Role

As the Logistics Co-ordinator you will be instrumental in ensuring Tangle Teezer’s inbound stock purchase orders and outbound sales orders are fulfilled on time and in line with priorities set by the Operations and Sales teams. This will involve working closely with our suppliers, 3PL and clients as well as managing the operational relationship with our main freight partners to maintain a compliant import/export operation.

In this role you’ll get to:

• Process shipment bookings for regular and ad hoc global air, road, marine & courier transportation activities
• Work in partnership with forwarders and global distributors to plan multimodal export shipments, acting as escalation point for Logistics Assistant to resolve issues
• Oversee collection scheduling for outbound orders, controlling weekly/monthly planning in alignment with 3PL requirements and distributors’ needs
• Work closely with the Production team, vendors and forwarders to plan, process and track import shipments of inbound UK/US stock
• Collaborate with the Logistics Manager to ensure import/export service levels are met, forwarder KPIs reviewed and shipment/cost data is reported to the wider business
• Own and manage the Logistics Admin mailbox, acting as the key liaison point for Sales Administrators and Supply Chain team responding to queries on the status of export deliveries and customer non-conformances
• Support Logistics Manager with the review of internal/external outbound processes and identify improved ways of working
• Overseeing Logistics PO management process and reviewing freight/duty spend
• Provide proactive support to the wider business covering the impact of international trade, customs and shipping issues

What we are looking for in you:

• A minimum of 3 years combined business experience within Logistics, Transport, Supply Chain or Import/Export Administrator roles with exposure to multimodal freight
• Exceptional attention to detail and ability to be agile in a fast-paced environment
• Good communication skills and an ability to work well under pressure within the time constraints of the order fulfilment cycle
• Prior knowledge of Incoterms, HS codes and import/export customs compliance to help support the global movement of Tangle Teezer goods
• A good understanding of rules of origin and preferential duty, including experience of working with the Chamber of Commerce network
• Ability to lead operational relationships with forwarders, managing KPIs, benchmarking/budget control and compliance review/reporting on a monthly basis
• Collaborative approach with Logistics Assistant to oversee the review and improvement of internal/external operational processes with 3PLs and forwarders
• Strong ERP knowledge, preferably Microsoft Dynamics Navision and highly proficient in MS office, allowing for maintenance, analysis and reporting of data

We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply even if you don’t tick everything on the list — we’d love to hear from you!

What it means to be part of Tangle Teezer:

At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.

• Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.
• Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be.
• Champion: We are champions of one another, our brand, and our environment.

Join us and embrace these values to help create, innovate, and deliver products that people love—together.

The Good Stuff:

• Flexible working hours with core hours from 10am to 4pm
• Working 2 days in the office and 3 days from home
• Salary from £30,000
• Performance-related bonus of 10% based on annual salary
• 27 days holiday, with the option to buy or sell holiday days
• 2 volunteering days per year
• 10 days working from any location of your choice
• Flexible bank holidays - choose the standard bank holidays or swap them for dates that are more meaningful to you
• Enhanced family policies
• Medical cash plan for everyday healthcare needs
• Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!
• Pet friendly office. Bring your furry friend to work with you!

If you require a reasonable accommodation to participate in our hiring process, please let us know at any stage.

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.