Logistics Assistant - Tangle Teezer

As the Logistics Assistant you will be instrumental in managing the smooth shipment of Tangle Teezer’s inbound stock purchase orders and outbound sales orders, in line with priorities set by the Operations and Sales teams. You will work closely with suppliers, 3PL, clients, and freight partners to maintain a compliant import/export operation.

• Process shipment bookings for regular and ad hoc global air, road, marine & courier transportation activities.
• Raise shipping invoices and supporting documentation such as Certificates of Origin and EUR1 forms.
• Work in partnership with forwarders and global distributors to plan multimodal export shipments, including management of end-to-end deliveries.
• Arrange collection scheduling for outbound orders, supporting weekly/monthly planning in alignment with 3PL requirements and distributors’ needs.
• Work closely with the Production team, vendors and forwarders to plan, process, track and report status of import shipments of inbound UK/US stock.
• Ensure Logistics Log is updated with key shipment/cost data to support Logistics Coordinator with timely monthly KPI reporting.
• Maintain Logistics Admin mailbox, responding to queries on the status of export deliveries and customer non-conformances.
• Support Logistics Manager with the review of internal/external outbound processes and identify improved ways of working.
• Raise and check freight/duty Purchase Orders, supporting Finance to complete timely payment of suppliers in alignment with internal processes.
• Collaborate with Logistics Coordinator to adapt to changes in international trade, customs and shipping conditions.

What we are looking for in you:

• A minimum of 2 years combined business experience within Logistics, Transport, Supply Chain or Import/Export Administrator roles with exposure to multimodal freight.
• Exceptional attention to detail and ability to be agile in a fast-paced environment.
• Good communication skills and an ability to work well under pressure within the time constraints of the order fulfilment cycle.
• A basic understanding of Incoterms and HS codes.
• Prior experience in raising/checking shipping documentation, including invoices and Certificates of Origin/EUR1 documentation.
• Ability to maintain day-to-day operational relationships with forwarders/suppliers.
• Collaborative approach to support wider Logistics team with review of internal/external operational processes with 3PLs and forwarders.
• ERP knowledge, preferably Microsoft Dynamics Navision and highly proficient in MS office, allowing for maintenance, analysis and reporting of data.

The good Stuff:

• Flexible working hours with core hours from 10am to 4pm.
• Working 2 days in the office and 3 days from home.
• Salary from £30,000.
• Performance‑related bonus of 10% based on annual salary.
• 27 days holiday, with the option to buy or sell holiday days.
• 2 volunteering days per year.
• 10 days working from any location of your choice.
• Flexible bank holidays – choose the standard bank holidays or swap them for dates that are more meaningful to you.
• Enhanced family policies.
• Medical cash plan for everyday healthcare needs.
• Meeting‑free Fridays with an early 4:00 pm finish.
• Pet friendly office. Bring your furry friend to work with you!

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.