At a Glance
- Tasks: Design and deliver human-centred public services in agile teams.
- Company: Join Tangity, a global design studio under NTT DATA, focused on impactful services.
- Benefits: Flexible work options, tailored benefits, and continuous learning opportunities.
- Other info: Inclusive environment with diverse networks and career growth potential.
- Why this job: Make a real difference by improving public services and user experiences.
- Qualifications: 3-5 years in service design, strong portfolio, and knowledge of GDS standards.
The predicted salary is between 36000 - 60000 € per year.
As a Midweight Service Designer at Tangity, you’ll play a key role in designing and delivering human-centred public services within agile, cross-functional teams. With 3-5 years of experience in service design, you’ll bring expertise in translating complex policy and organisational challenges into clear, user-centred service experiences.
You’ll lead service design activities from framing challenges and conducting user research to mapping end-to-end journeys and developing holistic service models that meet both user needs and government objectives.
Applicants must be clearable, have proven experience with GDS (Government Digital Service) standards and be able to demonstrate their work through a portfolio, case study or work samples.
What you'll be doing:
- Scope, plan, and collaborate in service design activities across all phases of design and delivery
- Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
- Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
- Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
- Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
- Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
- Translate insights into actionable service improvements, opportunity areas, and design recommendations
- Communicate complex service concepts and journeys through compelling storytelling and artefacts
- Embed accessibility and inclusive design principles throughout the service lifecycle
- Contribute to the ongoing development of Tangity’s service design practice, methods, and tools
What experience you'll bring:
Must Have:
- 3-5 years of relevant experience in Service Design or a related discipline
- Strong portfolio demonstrating end-to-end service design capability across sectors or domains
- Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
- Confident in applying human-centred design principles and inclusive design practices
- Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
- Proficient in communicating design concepts visually and verbally to stakeholders
- Familiar with agile environments and working in multidisciplinary product teams
- Strong written and verbal English communication skills
Nice to have:
- Degree in Service Design, UX, HCI, or a related discipline
- Experience working in complex, regulated sectors such as banking or insurance
- Interest in systems thinking or organisational design, applying service design to drive broader transformation
What we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce.
Midweight Service Designer Public Sector employer: Tangity
At Tangity, part of NTT DATA, we pride ourselves on being an exceptional employer that champions a culture of inclusivity and continuous learning. Our commitment to employee growth is reflected in our tailored benefits and flexible work options, allowing you to thrive both personally and professionally while contributing to meaningful public service design projects. Join us in a collaborative environment where your expertise will help shape impactful services that genuinely improve lives.
StudySmarter Expert Advice🤫
We think this is how you could land Midweight Service Designer Public Sector
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field, especially those who have experience with GDS standards. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work in service design. When you get the chance to chat with potential employers, use your portfolio as a storytelling tool to showcase your skills and experiences.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and GDS standards. Think about how you can demonstrate your human-centred design approach and share examples of your past projects that align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Midweight Service Designer Public Sector
Some tips for your application 🫡
Showcase Your Portfolio:Make sure to include a strong portfolio that highlights your end-to-end service design capabilities. We want to see how you've tackled complex challenges and delivered user-centred solutions, so pick your best work!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how you connect your background to what we do.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language to communicate your ideas and experiences. We appreciate well-structured applications that get straight to the point without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tangity
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially those related to GDS standards. Brush up on your portfolio and be ready to discuss specific projects where you've successfully translated complex challenges into user-centred solutions.
✨Prepare for User Research Questions
Expect questions about your experience with mixed-method user research. Be prepared to share examples of how you've conducted interviews, usability testing, or surveys, and how these insights shaped your design decisions.
✨Visualise Your Ideas
Since mapping services is a key part of the role, practice explaining your visualisation techniques. Bring along examples of service blueprints or customer journey maps that showcase your ability to reveal opportunities and drive alignment.
✨Showcase Your Collaborative Spirit
Highlight your experience in facilitating workshops and co-creation sessions. Be ready to discuss how you’ve engaged stakeholders and users in the design process, and how this collaboration led to successful outcomes.
