At a Glance
- Tasks: Design and deliver human-centred public services in agile teams.
- Company: Join Tangity, a leader in innovative service design for the public sector.
- Benefits: Flexible work options, tailored benefits, and continuous growth opportunities.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a real impact on public services while enhancing your design skills.
- Qualifications: 3-5 years in service design with a strong portfolio and GDS experience.
The predicted salary is between 40000 - 50000 € per year.
As a Midweight Service Designer at Tangity, you’ll play a key role in designing and delivering human‑centred public services within agile, cross‑functional teams. With 3‑5 years of experience in service design, you’ll bring expertise in translating complex policy and organisational challenges into clear, user‑centred service experiences. You’ll lead service design activities from framing challenges and conducting user research to mapping end‑to‑end journeys and developing holistic service models that meet both user needs and government objectives. You must be clearable, have proven experience with GDS (Government Digital Service) standards and be able to demonstrate your work through a portfolio, case study or work samples.
What you’ll be doing:
- Scope, plan, and collaborate in service design activities across all phases of design and delivery
- Conduct mixed‑method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
- Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
- Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
- Facilitate co‑creation sessions, ideation workshops, and playback sessions with stakeholders and users
- Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
- Translate insights into actionable service improvements, opportunity areas, and design recommendations
- Communicate complex service concepts and journeys through compelling storytelling and artefacts
- Embed accessibility and inclusive design principles throughout the service lifecycle
- Contribute to the ongoing development of Tangity’s service design practice, methods, and tools
What experience you’ll bring:
Must Have:
- 3‑5 years of relevant experience in Service Design or a related discipline
- Strong portfolio demonstrating end‑to‑end service design capability across sectors or domains
- Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
- Confidence in applying human‑centred design principles and inclusive design practices
- Experience in mapping services, synthesising insights, and facilitating collaborative workshops
- Proficiency in communicating design concepts visually and verbally to stakeholders
- Familiarity with agile environments and working in multidisciplinary product teams
- Strong written and verbal English communication skills
Nice to have:
- Degree in Service Design, UX, HCI, or a related discipline
- Experience working in complex, regulated sectors such as banking or insurance
- Interest in systems thinking or organisational design, applying service design to drive broader transformation
What we’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure continuous growth and development opportunities for our people. We also offer flexible work options.
Equal Opportunities
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Midweight Service Designer Public Sector in London employer: Tangity
At Tangity, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the public sector. Our commitment to employee growth is reflected in our tailored benefits and continuous learning opportunities, ensuring that you can thrive both personally and professionally. Join us in creating inclusive, human-centred services while enjoying the flexibility and support that comes with being part of a diverse and empowered team.
StudySmarter Expert Advice🤫
We think this is how you could land Midweight Service Designer Public Sector in London
✨Tip Number 1
Get your portfolio in shape! Make sure it showcases your best work, especially projects that highlight your experience with GDS standards and human-centred design. We want to see how you’ve tackled complex challenges and delivered user-focused solutions.
✨Tip Number 2
Network like a pro! Reach out to folks in the service design community, attend meetups, or join online forums. Building connections can lead to opportunities and insights that might just give you the edge in landing that role with us.
✨Tip Number 3
Practice your storytelling skills! When you get the chance to present your work, make it engaging. We love seeing how you communicate complex service concepts clearly and compellingly, so don’t hold back on showcasing your creativity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re all about making the process as smooth as possible for you, so don’t hesitate to reach out if you have any questions along the way.
We think you need these skills to ace Midweight Service Designer Public Sector in London
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your 3-5 years of service design experience in your application. We want to see how you've tackled complex challenges and delivered user-centred solutions, so don’t hold back on those juicy details!
Craft a Compelling Portfolio:Your portfolio is your chance to shine! Include case studies that demonstrate your end-to-end service design capabilities and how you’ve applied GDS standards. Remember, visuals speak volumes, so make it engaging!
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language to communicate your ideas and experiences. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tangity
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially those related to human-centred design and GDS standards. Brush up on your portfolio and be ready to discuss specific projects where you've successfully translated complex challenges into user-friendly solutions.
✨Prepare for User Research Questions
Since user research is a big part of the role, think about your past experiences conducting interviews, usability tests, and surveys. Be prepared to share how you uncovered user needs and pain points, and how those insights shaped your design decisions.
✨Visualise Your Ideas
Practice explaining your design concepts visually. Bring along examples of service blueprints, customer journeys, or ecosystem maps that you've created. This will help you communicate your thought process clearly and show your ability to map services effectively.
✨Showcase Your Collaborative Spirit
Highlight your experience in facilitating workshops and co-creation sessions. Be ready to discuss how you’ve worked with stakeholders and users to drive alignment and generate ideas. This will demonstrate your ability to thrive in agile, cross-functional teams.
