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- Tasks: Support clients on a fintech platform using AI tools for efficient problem-solving.
- Company: Tangible, a fast-growing tech-driven liquidity solutions provider.
- Benefits: Work remotely with competitive pay and opportunities for growth.
- Why this job: Join a dynamic team transforming secondary transactions in finance.
- Qualifications: Strong English communication skills and experience with Jira software.
- Other info: Ideal for those passionate about fintech and AI-driven solutions.
The predicted salary is between 36000 - 60000 £ per year.
Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.
We are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows. You will work in the US timezone and act as the bridge between clients and the engineering team.
Tasks
- Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
- Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
- Develop strong contextual awareness of platform workflows, data flows, and business logic
- Identify whether an issue is user error, configuration issue, data problem, or system defect
- Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
- Escalate structured, well-documented tickets to the development team when required
- Raise change requests based on recurring client feedback
- Detect potential bugs, inconsistencies, or edge cases from client reports
- Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis
Requirements
- Excellent written English (must be comfortable handling professional client communication)
- Comfortable working in the US timezone
- Strong logical thinking and ability to understand complex workflows
- Experience using Jira Service Management and Jira Software
- Ability to distinguish between bugs, feature gaps, and configuration errors
- Familiarity with SaaS platforms and structured support processes
- Comfortable using AI tools to improve productivity and clarity
Big Plus
- Background in fintech, finance, or transaction/deal workflows
- Experience in SaaS technical support or client-facing technical roles
- Based in the Americas (US timezone overlap preferred)
Support Engineer - AI-Driven (US Timezone) employer: Tangible
Contact Detail:
Tangible Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - AI-Driven (US Timezone)
✨Tip Number 1
Get to know the company inside out! Research Tangible's platform, its services, and the fintech landscape. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients, make sure you can explain complex issues in simple terms. Use role-playing with friends or family to get comfortable with client interactions.
✨Tip Number 3
Familiarise yourself with Jira! If you haven't used it before, check out some tutorials. Being able to navigate Jira Service Management and Software will give you a leg up when discussing your experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Engineer - AI-Driven (US Timezone)
Some tips for your application 🫡
Show Off Your Writing Skills: Since you'll be communicating with clients, make sure your written English is top-notch. Use clear and professional language, and don’t shy away from showcasing your personality a bit – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we're looking for. Highlight any relevant skills or experiences that show you're the perfect fit for the Support Engineer role.
Be Specific About Your Experience: When detailing your past roles, focus on specific examples where you've used Jira or dealt with client communications. We love seeing how you've tackled challenges in the past, especially in fintech or SaaS environments!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you get all the updates about the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tangible
✨Know Your Stuff
Make sure you have a solid understanding of the fintech landscape and the specific SaaS platform you'll be supporting. Brush up on key concepts related to private equity, private credit, and real assets. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice your written and verbal communication skills. Be ready to demonstrate how you can explain complex issues clearly and professionally. You might even want to prepare a few examples of how you've successfully communicated with clients in the past.
✨Familiarise Yourself with Jira
Get comfortable with Jira Service Management and Jira Software before the interview. Understand how to log bugs, change requests, and technical clarifications. Being able to discuss your experience with these tools will show that you're prepared and can hit the ground running.
✨Embrace AI Tools
Since the role involves leveraging AI tools, think about how you've used technology to improve efficiency in previous roles. Be ready to share specific examples of how you've used AI or other tools to enhance communication or problem-solving. This will highlight your adaptability and tech-savviness.